Charl Erasmus Email & Phone Number

Zurich, Zurich, Switzerland

Managed to streamline the operational process and create a lean/agile approach. Coached all teams in the company on Jira/Confluence, which has significantly improved the company's performance.Implemented the SAFe framework, executive coaching of senior management, and business development of new products.

Bulgaria

Lead the design and implementation of end-to-end processes for client JIRA adoption: Developed custom Agile workflows, spearheaded JIRA configuration, trained client staff in data extraction, and continuously monitored system performance.Developed and presented a proof of concept for Automated Testing: Enhanced test coverage and efficiency in system development through innovative automation strategies.Managed cross-functional teams for Digital Samba and Waiting Room Solutions (WRS): Ensured that development efforts were fully aligned with functional specifications, driving quality and compliance.

Salt Lake County, Utah, United States

Served as the primary client liaison, cultivating and maintaining robust relationships to ensure client satisfaction and long-term partnership.Developed and implemented structured project frameworks, facilitating smooth execution and successful delivery of enterprise website projects.Utilised extensive senior experience in managing enterprise web projects to expertly capture and convey complex technical requirements.Led cross-functional collaboration with designers, writers, developers, and QA teams, ensuring cohesive project execution and alignment with client goals.Authored detailed project and product requirement documents, providing clear direction and maintaining alignment with client objectives throughout the development process.Expertly managed intricate project timelines, identifying critical milestones and preemptively addressing potential bottlenecks.Oversaw comprehensive project communications, end-to-end task management, and diligent project tracking, ensuring transparency and progress at all stages.Proactively resolved issues, maintaining project momentum and ensuring on-time delivery.

Zürich Area, Switzerland

Collaborated with internal and external stakeholders to translate business requirements into cutting-edge IT solutions.Led the full software development lifecycle, including requirements gathering, architectural design, project management, testing, and release management.Managed vendor relationships to ensure timely and efficient project delivery.Conducted comprehensive market research to inform product development strategies and customer-specific solutions.Architected and implemented key products, including server automation, JIRA automation, security monitoring, and cloud solutions for both internal systems and client-facing applications.

Zürich Area, Switzerland

Led the successful implementation and upgrade of company products, ensuring seamless integration and enhanced functionality.Translated user requirements into tailored technology solutions, driving improved system performance and user satisfaction.Designed, developed, and tested robust ETL solutions using Talend, optimising data integration processes.Developed a proof of concept for a continuous testing framework, laying the foundation for more efficient and reliable testing practices.Implemented comprehensive monitoring processes for the test environment, and provided training to teams to ensure effective utilisation.Mentored and coached team members, fostering a collaborative environment and supporting their professional growth.

Sofia

Strategised and designed the Sitefinity CMS roadmap in close collaboration with the product team, aligning it with business goals and user needs.Led dual roles as Scrum Master and Product Manager, driving the successful deployment of a comprehensive internal system redesign and the launch of a new online development platform.Managed client relationships and vendor communications, ensuring seamless coordination across internal teams to meet project objectives as part of the Account Management function.Conducted business analysis to gather requirements, perform market research, and collaborate effectively with UX, development, and QA teams to ensure the delivery of high-quality products.Evaluated and optimised existing business processes, identifying key areas for improvement and implementing targeted solutions that enhanced operational efficiency.

Bulgaria

Conducted a comprehensive feasibility analysis for an Israeli company to evaluate the potential for establishing operations in Bulgaria. After a thorough assessment, I determined that the proposed operational structure was not viable, leading to the strategic decision to terminate the project.Following my departure, company management restructured their approach based on my recommendations.

Sofia. Bulgaria

Project Management Team Member: Played a key role in managing all company projects, with a primary focus on technology-related implementations.Scrum Master & Technical Advisor: Led the successful implementation of the Data Warehouse system, providing both strategic guidance and hands-on technical expertise.Cross-functional Collaboration: Coordinated with product owners and technical team leads to streamline processes and oversee technical implementations.SQL Training Facilitator: Empowered the business team by delivering comprehensive SQL training for enhanced reporting capabilities.Product Team Contributor: Spearheaded the design and implementation of a new payment gateway, ensuring seamless integration and functionality.Impact Analysis Leader: Conducted a thorough impact analysis for a Salesforce implementation, identifying key risks and opportunities to guide decision-making.

Varna, Bulgaria

Evaluated change management requests and designed architectural solutions in close collaboration with technical teams, ensuring alignment with organisational goals.Partnered with the Security Officer and external auditors to maintain and enhance system security, meeting compliance standards.Optimised system performance while ensuring seamless business continuity for the bank, resulting in improved efficiency without service disruptions.Led and managed teams of up to 50 IT professionals, overseeing daily support operations and driving consistent delivery of high-quality service.

Varna, Bulgaria

Managed Production Systems: Oversaw the operation and optimisation of all production systems.Steering Committee Member: Contributed to strategic decision-making by evaluating risk, change management, and communication strategies.Product Management Lead (SPOC): Led the core banking system upgrade, ensuring alignment with the Head Office in Paris.System Redesign: Spearheaded the redesign of core system integration with the credit card system, and revamped the Data Warehouse and Reporting system.Enterprise Storage Upgrade: Successfully managed the upgrade of enterprise storage infrastructure for all production systems.Security Coordination: Collaborated with the Security Officer to address and resolve all security concerns.

South Africa

IT DynamicsProject: Implemented system enhancements for a leading FMCG company, optimising operational processes and integrating new functionalities. RewardsCoProject: Developed and deployed web services to interface with internal systems, facilitating seamless client access and improving overall system integration

Durban Area, South Africa

Collaborated within a team of database administrators to support and maintain production database systems, ensuring optimal performance and reliability.Partnered with system architects to implement and manage hardware and software changes, aligning system upgrades with organisational needs.Provided dedicated support and consultancy to assigned clients, focusing on performance optimisation and strategic system enhancements.

Durban Area, South Africa

Developed and maintained custom solutions for Retek/Oracle Retail applications.Provided online support, addressing and resolving technical issues for end-users.Designed and monitored batch processes to ensure system efficiency and reliability.Implemented and managed data warehouse solutions to optimise data storage and retrieval.Performed database administration tasks, including performance tuning and data integrity maintenance.

Johannesburg Area, South Africa

Led a team responsible for application and development support for core production systems, including the transition of projects from Bynx due to their financial difficulties.Spearheaded a pilot project aimed at expanding market share, where I directed the re-engineering of key system components for a major retail client.Acted as the principal database support for an international customer, ensuring seamless integration and optimal performance of their core systems.

Johannesburg Area, South Africa

Spearheaded all Oracle support activities, including server installation and maintenance, database design, and performance optimisation.Led system design and development, including the creation of forms and integration with third-party systems.Conducted comprehensive user training programs, including specialised training for developers at a subsidiary company.

Johannesburg Area, South Africa

Initiated role focusing on developing financial software solutions.Spearheaded the successful implementation of a payroll system for a client in Uganda.Led the re-engineering of accounts payable modules, enhancing system efficiency over a six-month project.