Alejandra Gilgo Email & Phone Number

West Chester Township, Ohio, Us

- Lead a regional team of remote service engineers to enhance customer experience and ensure swift resolution of all customer cases in the Americas (North and South Amer.)- Collaborate with order fulfillment and global technical teams to manage customer cases effectively and ensure customers receive parts and information in a timely manner-Strengthen regional customer relationships, contributing to customer growth- Improve efficiency in case management workflows through the creation of Standard Work and process improvement/documentation- Support lean initiatives through the implementation of daily management and standard work - Act as the global voice of the customer, representing their interests both internally and externally- Drive continuous improvement in customer satisfaction- Develop and sustain global processes for the Regional Customer Support team- Provided leadership and administrative management to regional remote service engineers, including performance appraisals, salary planning, professional growth promotion, performance feedback, coaching, and counseling- Manage the escalation process from the global customer center to the global technical centerKey Achievements:-Successfully improved customer satisfaction scores through targeted initiatives-Streamlined case management processes, resulting in a turnaround First Time Response of 24 hours or less-Fostered strong customer relationships, leading to a 15% increase in customer retention

West Chester Trade Center, Building 2, West Chester, Us

- Oversaw pre-installation and commissioning of GE Additive Manufacturing machines across the Americas through collaboration with sales, services, engineering, logistics, and customer management teams- Maintained and managed all project documentation, ensuring accurate records and fostering strong customer relationships- Traveled to customer sites to ensure site readiness and oversaw the installation process, ensuring successful project outcomes- Utilized tools and resources to analyze existing processes, identifying the current state reality, future state aspirations, and gaps to be addressed- Supported the business in the successful implementation of updated and new business processes, leveraging change management capabilities to work closely with key stakeholders for seamless integration- Contributed to the identification of key performance indicators to measure the success of implemented processes and drive continuous improvement- Collaborate with services team to identify, plan for and execution of customer and installation aspects of change – detailed change management planning, FSE scheduling, machine shipment- Supported the identification of key performance indicators to help measure process success

Cincinnati, Oh, Us

- Project managed 5 audits of suppliers and manufacturers worldwide to ensure effective and quality manufacturing processes - Managed ~15 repairs that drive cost savings of nearly 10 million dollars - Lead team of 3 engineers in project that would make customer 50% more efficient in specific engine repair - Worked directly with the customer to resolve repair and inspection procedures for engine hardware - Traveled to customer site to conduct repair, inspection, and replacement demonstrations- - - - - RTPE Section-wide People Plan Leader- GE Hispanic Forum Attract Chair - Early Career Professional Co-President- GE/BU Recruiter Lead - Culture and People Leader

Cincinnati, Oh, Us

- Supported NPI Program in new engine development as a hardware owner - Was responsible for mechanical design, CAD modeling with NX, and engineering drawing development of engine structures- Performed FEA studies in components under development phases- Worked to a project schedule and budget, ensuring quality, accuracy and efficiency of the work performed- Communicated with suppliers on a regular basis to ensure quality and meet deadlines

Cincinnati, Oh, Us

- Worked to improve customer outcomes through digital tools and provided needed support to achieve them, specifically in regards to supplier accountability through late delivery and quality escape reporting aiding in nearly 85 million in manufacturing cost savings - Worked to align the appropriate engineering support to reduce MRB cycle time and manufacturing support spend though statistical analysis and implementation of non-economically viable filtering process - Improved process in which GE Aviation determines manufacturing cycle time in order to cut costs and reach entitlement of 92 million dollars

Brookline, Ma, Us

As a licensed Real Estate Agent in Boston, MA, I helped renters and buyers every day to find the home they desire. I worked on marketing homes and reaching out to those in and out of my social group to check in and make sure that I could facilitate the process during their search, lease and purchase. Have any questions? Reach out to me!

Boston, Ma, Us

-Oversaw engineering career development office receptionist area, including greeting visitors and responding to telephone and in-person requests for information or appointment scheduling -Greeted numerous engineering students, interview candidates, and employers

Boston, Ma, Us

-Actively answered phones, greeted prospective students, advised current students on class selection, and performed other responsibilities given by Director-Gave tours of the College of Engineering when there was a greater influx of prospective students-Managed the Engineering Social Media accounts to increase the excitement in current and prospective students as they browsesocial media pages to see what BU Engineering students are doing and what events arise, @buengugrad

Boston, Ma, Us

-In Engineering Student Government, we aim to foster loyalty, promote school and class interest, establish unification among the various classes, and act as a liaison between students and the administration-Oversaw the 24 members of student government and guided them toward successful completion of their tasks-Organized meeting notes every week for the entire engineering student government and for various committees -Acted as the main point of contact for members of the engineering student body-Created our engineering student government website, https://enggov.wixsite.com/buenggov

Boston, Ma, Us

-Facilitated any events the College of Engineering held for prospective students and families, as well as gave engaging tours, with excellent reviews, to prospective families and students of the College of Engineering

Boston, Ma, Us

-Led weekly seminars on topics such as engineering ethics, time management, and BU's resources to help them succeed in college-Advised and assisted 10 freshman mechanical engineering students throughout the course of the academic year-Facilitated the freshmen academic counselors to meet the needs of the incoming freshmen

Boston, Ma, Us

-Assisted students in manufacturing their projects using mills, lathes, laser cutters and automated 3D printing machines, as well as facilitated their designs using Solidworks, CREO and GibbsCAM to manufacture them

Boston, Ma, Us

-Increased awareness and engagement with the Center for Career Development and Educational Resource Center programs and services at Boston University by handling the logistics of requested programs at the Center for Student Services in order that the programs and workshops run seamlessly and professionally.

Boston, Ma, Us

-Provided excellent customer service while multi-tasking between maintaining order, helping new and current members, and overseeing equipment in the facility.

Cincinnati, Oh, Us

-Verified accuracy between balloon notes on S-500 drawings to their corresponding database to manufacture as-designed engine parts-Supported execution of the TERN Lube System Simulator test through data reduction and evaluation of rig performance to meet design intent-Researched, tested, and performed T64 bearing load sensitivity study for upcoming flight test program-Lead mechanical systems on Software Requirement Document (SRD) for CT7-8 radial drive shaftMember of Service, Career, and Social Intern Committees, Hispanic Forum, Toastmaster's "Lynn Orators" team, Asian Pacific American Forum, Women's Network, People with Disabilities Network, and African American Forum.

Boston, Massachusetts, Us

-Worked with adults to support their English language literacy and development to assist their children in attaining the instructional objectives of the schools and to reinforce positive attitudes toward education

San Diego, California, Us

-Expedited calculations for pipe deflections by developing efficient calculators for corresponding formulas using excel-Analyzed data and plots for gas levels in wells found in a Los Angeles landfill to find behavioral trends. -Modified Civil 3-D files to comply with as-built design plans for Washburn CSO Control Project-Calculated costs and areas for Miramar Water Treatment Plant construction permits-Created bid set for new project in Irvine Ranch Water District for the design submittal, and built database to facilitate future reference to previously used construction details

San Diego, California, Us

-Examined and compiled 200 specs, which was made into a single document, for the Miramar Water Treatment Plant (MWTP) in San Diego, California - a 104 million dollar project-Wrote parts of the State Revolving Fund (SRF) document, to increase the budget in order to add necessary features at the MWTP-Researched the Salton Sea to obtain more information and have a better understanding of what needs to be done for the Salton Sea Ecosystem Restoration Program, which is needed for the 400 species that live there, in partnership with the Imperial Irrigation System (IID)

Cincinnati, Oh, Us

-Communicated with international airlines and GE Fleet support engineers to discuss customer notification reports, engines reporting no data, and items on watch for the airline's fleets in regards to aircraft safety-Improved the current variable bleed valve alarm to be able to detect engine failure sooner, saving the airlines time and money-Created outline for a Variable Bleed Valve system diagnostics monitoring video for educational pruposes

San Diego, Ca, Us

-Researched companies and devices to identify potential opportunities in the chipset industry and assisted in creating and presenting ways in which the company could implement chips in the market.

Falls Church, Va, Us

-Communicated with engineers and project managers to confirm project status and completion and maintained the Risk and Opportunity database with up-to-date project status information until the closing of each individual risk for the North Atlantic Treaty Organization team.

Master Of Engineering - Meng, Systems Engineering

Bachelor Of Science (Bs), Mechanical Engineering

Mechanical Engineering

Academic Connections, Introduction To Logic

Project Management Professional Certification, Project Management