• Actioned the most HR service tickets on the team, totaling 2,600 in 2024 to date, including employee relations concerns, disciplinary actions, employee questions, and more.• Routinely trains Managers & Sr. Leaders on performance management & progressive discipline• Collaborates with HRBP & COEs to automate a historically manual compensation planning program• Finds opportunities to improve employee relations and helps build and implement innovative solutions, programs and policies• Serves as end-to-end support for large-scale workforce reductions, including the execution of timely and discreet employee notifications and efficiently concluding the termination process on the company’s behalf• Oversees internal, off-cycle promotion and merit increases• Manages company Leave of Absence and Workplace Accommodations program

• Played a pivotal role in developing and implementing an Attendance & Punctuality Policy that aligns with company objectives while fostering transparency and fairness among employees• Collaborates with the Talent Acquisition team to systematically review flagged background checks, ensuring a fair and consistent approach to the hiring of individuals with records falling within the grey area of our standard criteria.• Actioned the most HR service tickets on the team, totaling 2,232 in 2023, including employee relations, disciplinary actions, employee questions, and more.• Collaborates with HRBP to streamline a comprehensive compensation planning program involving meticulous review to ensure equitable and consistent application across locations and peer data.

• Provide coaching and counsel to management and employees to drive resolution in line with policies, guidelines, and employment law.• Provide feedback and training to managers on HR-related issues• Conduct thorough, confidential investigations in highly litigious jurisdictions (CA, IL, TX, NJ, NY)• Employee relations and disciplinary action case tracking• Manage employee off-boarding process, communication with employee, and conduct exit interviews• Supports AskHR inbox acting as the first point of contact for employees concerning HR inquiries

• Assisted with the design and execution of an inclusive onboarding experience• Managed employee on-boarding process, communication with new hires, new hire paperwork, new hire orientation and any required background checks as part of the employment process• Strategize different ways to build talent pipelines• Regularly track pipeline activity to share with internal stakeholders

• Project managed opening of new operations center locations across the US (AZ, NY, CA, IL, FL) • Managed utility, rental, vendor payments of west coast operations centers • Maintained fleet, office supplies, employee uniforms for west coast operations centers • Execute purchase orders, payments, and tracking, for several US office locations to ensure expedient bill and utility payments and receipt of essential material, office supplies, fleet, and employee uniforms. • Maintain satisfactory relations with vendors, suppliers, and subcontractors as the main point of contact for supply/service ordering and invoice payments. • Align closely with internal accounts payable team to resolve invoicing escalations in an efficient manner. • Book travel accommodations for new hires and travelling installation crews. • Order food catering and entertainment services for special events

• Verified medical insurance to ensure approved authorization prior to appointments• Analyzed weekly billing and claim submissions data• Responsible for full-scale management of a staff of 80+ including: hiring, training, coaching, and discipline,as well as, recognizing promotion worthiness of staff or discharge or employees not meeting expectations• Responsible for general AP/AR accounting, cash management, financial and tax reporting, audits, andaccount reconciliations