Back in July 2023, I took a step back from my career in the corporate environment.Together with a small group of friends and family, we started Beau.ro as a small family business, following one of our entreprenorial dreams.Two quarters down the line, we've built our brand and put our mark in the local Beverage industry. In this timeframe, we've managed to:- Build a portfolio of +1000 products from +350 brands.- Service more than 500 customers, out of which 70% were represented by residential customers and 30% represented by business customers.- Deliver +14,000 liters of quality mineral water and +1000 liters of bottled beverages, such as wine, beer, coffee, various spirits or cocktails. - Signed our first medium-term business contracts.- Create our first distinctive marketing products and a dedicated platform for business clients.- Be a trusted partner in organizing social and academic events.- Achieve an average month on month revenue growth of 45%.

Head up the Project Management organization within IPSOS Total Operations in Europe. Member of the local Management Board, closely working with the other operational functions, support functions and Managing Director.Lead a team of +150 Project Management professionals, based in 3 locations and delivering Online Market Research services for European clients.Generate +75M EUR in revenue for Online Market Research data collection.Closely working with business leaders within European markets for building successful online market research programs.Key change and implementation stakeholder for implementation of change, global initiatives, processes, and systems through partnership with various stakeholders such as IT, Access Panels and Data Privacy.Build and drive employee engagement strategies together with local Management Board, Managing Director and Human Resources.

Build from scratch the Global Vendor Management Office unit within IPSOS Interactive Services.Manage an outsourcing budget of +4MM EUR, servicing Europe, North America and Asia-Pacific OperationsInitiate and execute end to end management of vendors delivering Programming, Project Management and Field Management services to IPSOS.Develop and manage contractual agreements, KPIs and SLAs for all vendors. Develop continuous improvement programs for the outsourced services.Ensure an optimal portfolio of vendors is available for delivering on IPSOS quality and volumes requirements. Build flexible volume capacity for each outsourced service and ensure availability of services during high volume peak periods.Build and manage outsourcing audit programs for ensuring the right level of financial and operational compliance of the vendors providing services to IPSOSMaximize the financial benefit generated by the outsourcing of services.

Lead the existing local Data Processing teams in Romania in charge with delivery for Europe and Latin America. Grow the team from 35 to +100 FTEs, expanding the delivery to North America and Asia-Pacific. Initiate and complete the transition of the Data Processing operations from North America to Romania (+60 FTEs). Ensure the expected levels service delivery. Meet and exceed the KPIs related to quality and client satisfaction.Create a strong management team within the Data Processing tea and build a mindset focused on Financials, Client, Operations and People.

Lead the Operations Department (Production) delivering Project Management and Programming for the two IPSOS North America Business Lines (ASI and Marketing), with a team of 130+ FTEs.Build and maintain yearly Business Development and Budget plans for the Business UnitResponsible for the monthly management of the Production Reports and for ensuring high level of performance of the Business UnitDevelop growth strategies for the Business Unit, including recruitment, talent development and retention.Build and manage new business processes for accommodating the continuous changing business requirementsRegularly meet with internal clients and ensure alignments between client needs and operational capabilities of the business unit.

Lead two Lines Of Business in delivering expert technical support for B2B and B2C customers across EMEA, in 8 languages.Support multiple Microsoft technologies both on premise and cloud environment, such as Exchange, SharePoint, Exchange Online, SharePoint Online and Lync Online.Build the organizational structure of the business process:• Operations Teams: 90 Support Engineers, 9 Subject Matter Experts, 6 Team Managers• Training Team: 4 Trainers, 1 Training Manager• Quality Team: 5 Quality Analysts, 1 Quality Manager • MIS Team: 2 Business AnalystsMain responsibilities:• Delivering the support services within the contractual requirements and clients expectations• Planning, design and administration of business strategies in order to achieve and exceed the budgeted revenue and margin targets• Hiring, managing, developing, and evaluating the production staff to ensure proper methods/techniques are used to achieve the highest levels of quality and service to meet client goals. Drive the continuous development of the operations staff in order to ensure proper technical expertise, in line with the new product releases• Initiate business process re-engineering to improve customer satisfaction• Reviewing statistical data regarding productivity levels and performance, making recommendations and taking actions• Interact with the clients on a regular basis to determine the level of satisfaction & ascertain areas of potential dissatisfaction• Regular reporting of the business status to the global leadership• Build and own the Business Continuity Plan, drive quarterly hot and cold BCP tests for both lines of business. Report to global leadership and clients the outcomes of the tests, document and follow up on the corrective actions• Coordinate internal and customer compliance audits together with the Risk Management & Compliance Team. Identify gaps and take the necessary corrective actions

Lead the IT Services Center Of Excellence in Genpact Europe.Responsible for the Service Delivery of 7 IT, Procure to Pay Helpdesk and HRHelpdesk business processes with 120 Analysts and Specialists.Provide Customer Service for three verticals, IT, Procurement and HR in 14 languages for customers across EMEA and North/Latin America.Build complete organizational structures for all new business processes joining the IT Services.Work closely with all support functions aligned to IT Services (HR, IT, Legal, Training, Logistics, Security, Compliance, Quality, Solutions, Transitions) into creating and maintaining a proper environment for delivering quality and profitable services for all our customers.Develop and maintain Customer relationship with all direct and indirect stakeholders.Ensure that all Business Continuity Plans are meeting all specific requirements of each process.Provide Zero Surprise operations for all our Customers.Deliver to Company’s financial Goals and Objectives. Ensure that the business growth is in line with Company’s targets.Drive Business Impact and continuous improvement for the Customer and Company through Lean & Six Sigma Quality projects.Lead Solutions teams into developing and delivering business solutions for existing and prospective Customers.Build a continuous talent pool of IT Services Specialists and Managers.Grow my existing team members into higher and complex roles within the CompanyMember of the GENPACT GOLD (Global Operating Leadership Development) Program, class of 2012-2013

Lead Information Security Operations for 8 branches in 7 countries across EMEA