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Completed Thru-Hiking the Pacific Crest Trail which spanned 2,650 miles (from Mexico to Canada).

-Manage a book of business of ~200 accounts primarily consisting of mid-market customers. -Onboarding new clients to our platform via 1:1 conference calls, webinars, and in-person training(s). Furthermore, work on-site with Enterprise Companies going through a piloting program. -Coordinate and lead monthly/quarterly Business Reviews with high-value clients to ensure they are using the product effectively, understand and improve usage statistics, and introduce new features/products (upselling).-Analyze Customer Health Reports and view ongoing trends to garner insights on which product functions are succeeding/needing improvements.-Work directly with Sales and Marketing teams to relay how customers are using the products and which features, in particular, are most impactful for their market segment. -Work hand-in-hand with the VP of Customer Success, VP of Products, and Sales teams to ensure our customer's voices and needs are prioritized.-Continuously review and update internal training programs to ensure our team is best equipped to handle new product changes and unique customer scenarios.-Find and create detailed bug reports for the Engineering team to investigate.Achievements: -Created training/onboarding documentation (SOPs, Product Training Videos, Daily Workflow Training Videos) for both Customers and Canary Employees.-Played a critical role in leading the Customer Success Team as we transitioned from one FTE to a team of seven FTEs. This includes leading customer onboarding while also hiring, training, and setting up new hires for success. -Worked directly with Executives and Directors at several Enterprise Brands as they went through Pilot programs. This includes on-site training, weekly check-ins, bi-weekly data reviews, and more which turned into multiple enterprise contracts being signed.

- Execute outbound prospecting, dialing, and booking meetings.- Lead meetings and close contracts to hit quarterly quotas.- Collaborate with product team to see where we can improve the product and workflows.- Work trade shows and conferences to generate interest and close contracts in-person.- Organize bi-weekly events and activities for our team.

-Find, qualify, and talk to leads to build pipeline for various accounts.-Use Salesforce CRM daily to record and manage prospects.-Set up business meetings with prospects, clients, and accounts to increase the customer's experience and prepare them for future product sales.-Involved in many B2B relationships and meetings for my accounts.-Regularly dial 80-100 prospects per day.-Maintain an organized personal system to increase efficiency for myself and clients.

-Customer facing role. Helped customers with anything they needed.-Opened and closed the store regularly-Helped train newhires -Worked at promotional events -Handled, prepped, and filled orders of yogurt, fruit, toppings, etc

Took and filled customer orders alongside helping customers with any other services. Maintained a clean workplace. Helped train new-hires. Regularly opened and closed the store