Austin Kroll Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

CodeSignal is the leading technical interview and assessment solution, helping the world go beyond the noise in technical recruiting with smarter questions, a simpler process, and stronger platform.

Completed Thru-Hiking the Pacific Crest Trail which spanned 2,650 miles (from Mexico to Canada).

San Francisco, California, Us

-Manage a book of business of ~200 accounts primarily consisting of mid-market customers. -Onboarding new clients to our platform via 1:1 conference calls, webinars, and in-person training(s). Furthermore, work on-site with Enterprise Companies going through a piloting program. -Coordinate and lead monthly/quarterly Business Reviews with high-value clients to ensure they are using the product effectively, understand and improve usage statistics, and introduce new features/products (upselling).-Analyze Customer Health Reports and view ongoing trends to garner insights on which product functions are succeeding/needing improvements.-Work directly with Sales and Marketing teams to relay how customers are using the products and which features, in particular, are most impactful for their market segment. -Work hand-in-hand with the VP of Customer Success, VP of Products, and Sales teams to ensure our customer's voices and needs are prioritized.-Continuously review and update internal training programs to ensure our team is best equipped to handle new product changes and unique customer scenarios.-Find and create detailed bug reports for the Engineering team to investigate.Achievements: -Created training/onboarding documentation (SOPs, Product Training Videos, Daily Workflow Training Videos) for both Customers and Canary Employees.-Played a critical role in leading the Customer Success Team as we transitioned from one FTE to a team of seven FTEs. This includes leading customer onboarding while also hiring, training, and setting up new hires for success. -Worked directly with Executives and Directors at several Enterprise Brands as they went through Pilot programs. This includes on-site training, weekly check-ins, bi-weekly data reviews, and more which turned into multiple enterprise contracts being signed.

San Francisco, California, Us

San Francisco, California, Us

- Execute outbound prospecting, dialing, and booking meetings.- Lead meetings and close contracts to hit quarterly quotas.- Collaborate with product team to see where we can improve the product and workflows.- Work trade shows and conferences to generate interest and close contracts in-person.- Organize bi-weekly events and activities for our team.

Tysons, Virginia, Us

-Find, qualify, and talk to leads to build pipeline for various accounts.-Use Salesforce CRM daily to record and manage prospects.-Set up business meetings with prospects, clients, and accounts to increase the customer's experience and prepare them for future product sales.-Involved in many B2B relationships and meetings for my accounts.-Regularly dial 80-100 prospects per day.-Maintain an organized personal system to increase efficiency for myself and clients.

Palo Alto, Ca, Us

Irvine, California, Us

-Customer facing role. Helped customers with anything they needed.-Opened and closed the store regularly-Helped train newhires -Worked at promotional events -Handled, prepped, and filled orders of yogurt, fruit, toppings, etc

Took and filled customer orders alongside helping customers with any other services. Maintained a clean workplace. Helped train new-hires. Regularly opened and closed the store