I’m proud to have built and trained high performing teams that continuously meet benchmarks and think out of the box to provide innovative solutions. I’m incredibly proud that my teams have fostered such trusted relationships with our executive business partners that they direct clients to us as their recommended business partner. Focusing on client acquisition and retention, I develop consultative sales strategies, use market research insights to develop innovative product solutions, and create customer success roadmaps to ensure company compliance and customer satisfaction. I develop product pricing structures and oversee company budgeting based on KPI reports, identifying areas for improvement. I oversee annual contract negotiations, realizing an average cost savings of 25%.

After successfully navigating our sister company, Project Exploration, out of the pandemic, I was asked to take over operations at Wild Thing Critter Bus, a startup founded in 2020 as a response to the COVID-19 pandemic. The challenge of overcoming sales obstacles and low retention rates was riveting. Accepting the challenge, I developed and executed the launch of new product offerings that expanded our market reach and yielded an impressive 100% sales increase. I devised a customer success roadmap, writing booking contracts, and creating program timelines that transformed the organization workflow and boosted client satisfaction.

Crafting captivating stories designed to draw the attention and business of potential customers appealed to my creative side. On the other side, I built trusted client relationships through monthly business reviews via Zoom. During these meetings I would speak with business owners and key stakeholders, gaining an understanding of their specific business models and reviewing KPIs and digital marketing strategies developed to help them meet their goals and objectives. Through this experience I learned a variety of businesses in technology and software development, customer service, home renovation, and legal services. Creating innovative digital marketing strategies for businesses in those industries taught me how to conduct efficient meetings that help me understand the customer’s needs.

Leading the vendor management team, I nurtured relationships with 100+ enterprise-level vendors; managing contract renewal negotiations, project timelines, payments and deadlines. Recognizing the need to streamline client onboarding, I led the development of a user-centric client website that decreased employee workload and amplified customer satisfaction rates. Managing our social media and email marketing initiatives, I devised innovative digital marketing strategies that led to an impressive sales increase and expanded our client base. One of my proudest achievements was providing UI suggestions to Disney’s web design team that were implemented during the launch of their travel planner site, “PlanEars”.

As a highly organized, detail-oriented professional, I flourished in this position where I was tasked with writing detailed travel itineraries and adhering project timelines. Establishing strong business relationships with 70+ enterprise-level vendor accounts, I ensured compliance and seamless coordination through effective communication and proactive project management. As a representative of the organization, I led public presentations of company programs to groups of 30-250+ possible clients, answering questions and building trust.

Managing clients, itineraries, timelines, and vendor accounts in real time is a must in this role. I enjoy out of the box thinking and navigating diverse logistical complexities, allowing me to successfully adapt and ensure a smooth execution of each trip. The highlight of this position was the bonds forged between myself and clients after an unforgettable travel experience. Many clients have reached out sharing pictures and stories about how their participation in trips led by me has positively impacted their lives.

Having dolphins, sea lions, and birds as coworkers was an unforgettable experience! Every day presented new challenges and exciting accomplishments. My coworkers consisted of 4 dolphins, 6 sea lions, and 4 birds, along with a handful of humans as well. I cultivated trusted bonds through positive reinforcement and provided mental and physical stimulation to enhance the overall health and well-being of the animals. I meticulously developed step-by-step training procedures, teaching animals new behaviors to keep them stimulated and engaged. I facilitated interactive programs and presentations to groups of 100+, educating visitors about marine life, conservation efforts, and threats to the animals’ survival while simultaneously training and working with one of our resident animals. I worked closely with the interns, training them in daily cleaning practices and meal preparation. I also had the unique opportunity to assist in bi-weekly dolphin phlebotomy procedures, and managed water quality testing and maintenance.

Arguably the best animal facility in the country, I learned from leaders in the animal care, animal research, and animal husbandry fields. I assisted in caring for 40+ marine animals through daily diet preparations, monitoring public interaction programs, and volunteering for overnight monitoring of rescued animals. I had the opportunity of a lifetime assisting the research team in a first of its kind dolphin parenting study, where two mothers, who were also sisters, traded calves, raising each other's baby.

Learning the ropes of a fast-paced animal care facility, I aided staff in cleaning, diet preparation, and training sessions with 4 birds, 4 sea lions, and 4 dolphins. One of my intern projects consisted of designing and building an enrichment device for the dolphins to prevent boredom and improve their overall health. I designed a kelp reef-like toy that sat at the bottom of the poop and was a popular toy among our younger, energetic dolphins. I had the unforgettable opportunity to attach a satellite tag to a rescued Kemp’s Ridley sea turtle, and aid in his release back into the Gulf of Mexico. The information provided from this satellite tag enables researchers to gather data pertaining to the life cycle of the sea turtle, and their travel patterns. I also spent time assisting the research team with dorsal fin ID, which gathered data on the dolphin population and environmental effects in the Mississippi Sound.

During my semester in Australia, I enrolled in a course called Greensteps that paired students with local businesses looking to improve their environmental initiatives in the workplace. I was paired with the Hills Shire Council in New South Wales, focusing on the water quality of local, rural and urban creeks. I assisted the team in water quality collections and analyzed water quality data from 2006-2013. I created a report, analyzing the years of data, creating a baseline for future water quality samplings, and identifying trends.

The Psychology department at UofA had a Mentor Program that paired students with school aged kids with behavioral or emotional concerns. As a mentor, I acted as a stable and dependable role model and advocate, assisting with homework and school projects as needed and positively reinforcing good school reports. I taught my mentee money management through planning and saving our weekly allowance for more expensive activities that we participated in to celebrate milestones. I attended a weekly meeting with fellow mentors and our program director to discuss our progress and complete paperwork.