Alexander Moreira Email & Phone Number

Greater New York City Area

Connectivity Support Executives are a global support team that provide operational and technical support to Connectivity Partners. These Partners connect their IT systems with Booking.com’s system via XML and Json to allow the exchange of inventory & reservation data for their connected Accommodation Partners. The purpose is to maintain a high quality connection between the IT systems of Booking.com and the Partners to ultimately enable a positive customer experience. You do this by providing day to day analysis & troubleshooting to Connectivity Partners, testing and rolling out new technical solutions to Partners and supporting internal Accommodation Partner teams on Connectivity issues. We work closely with the technical staff of the Connectivity Partners in our regions and internally we collaborate with several departments located throughout Booking.com’s offices worldwide, including our Connectivity teams in New York, Singapore, Sydney, Tokyo, and local Partner Services teams.

100 William St. New York, Ny 10038

Greater New York City Area

Training hotels how to use GTA extranet system for receiving reservations, yielding rates, adding/removing inventory, loading promos. Helping hotels with queries and issues with Channel Manager connectivity and ensuring proper connection between GTA and Channel Manager systems. Assisting with hotel queries and updating of critical data in GTA's extranet.