• Managing Team 5 employees developing process automation custom tools (MS Excel, VBA, MS Access DB, CSS, Python Ui Path and RPA)• Collaborating with stakeholders across the organization• Close cooperation and project delivery with India part of the team• Gathering and negotiating high-quality technical requirements directly with customers• Project management in process automation• Project planning, Stakeholders management• Change management – IT ways of work introduction• Business Management Support• Workflow planning and tracking deadlines in order to use available capacity in the most efficient way carrying out daily business (resource management)• Ensuring that team delivers products and services free of omissions, up to client’s expectations and service standards• Ensuring client satisfaction• Recruiting end-to-end process• Issue management (complaint and mistake handling, conflict management)• Generating and presenting reports• Driving improvement projects or initiatives (e.g. Six Sigma) with impact on team’s operations• ThinkCell software management for whole organization• End User Policy Compliance Officer

• Managing international team of 12 employees developing process automation custom tools (MS Excel, VBA, MS Access DB, CSS, Python JavaScript, jQuery Bootstrap, AngularJS) • Project management in process automation field • Change management - implementing new service business model for the team (self founded) • Stakeholders management, gathering and negotiating high quality technical requirements • Project management, Risc managment • Resource management • Driving improvement projects or initiatives with impact on team’s operations • Workflow planning and tracking deadlines in order to use available capacity in the most efficient way carrying out daily business (resource management) • Ensuring that team delivers products and services free of omissions, up to client’s expectations and service standards • Ensuring client satisfaction • Recruiting end-to-end process • Issue management (complaint and mistake handling, conflict management) • Generating and presenting reports • ThinkCell software management for whole organization

Managed an international team and oversaw AXA Assistance global medical service and AXA PPP Healthcare United Kingdom providers database.Led project management efforts for medical networks for sport events creation, ensuring seamless coordination and timely delivery.Collaborated with medical network representatives worldwide and provided support in creating new applications for data management.Quality and efficiency managment

Customer service operational managementManaged, mentored, and developed a team of 25 employees across two subsidiaries, focusing on customer service excellence and quality control.Implemented new contracts and managed stakeholder relationships to ensure client satisfaction and meet SLA ratings.Contract and Stakeholders managementResolving problems, improving operations and providing exceptional service including quality, efficiency control,KPI ratings monitoring Established a new competence center in one subsidiary, leading recruitment, training, and knowledge transfer initiatives.

• Managing international medical service providers data base• Team managment • Cooperating worldwide with medical network representatives of AXA Assistance Group• Cooperating with AXA Assistance Group Office

• Managing network of 3500 technical service providers• Negotiating, fixing and endorsing non-standard costs • Supporting Operational Departament • Processing and analyzing providers complaints• Providing trainings to Operational Departament• Verifying and signing agreements with domestic and offshore service providers (medical network in Egipt)• Quality control• Projects delivery for Technical Network Departament: Fuel cards project, providers with Plus mobiles project • Paricipating in corporate Project: Perf Bench Auto I, Assistance of Future

• Servicing customers in Europe• Assisting to EFL and Car fleet contracts• Cooperatiing with business clients ( DFM, BPH ,ING Lease)• Organizing VIP services

• Contacting Renault clients• Arranging Renault test drives • Collecting and updating Renault clients data base

• Customer Service