> Online reputation management for the EU market> Data insights led coaching and performance improvement > Continuous improvement through customer experience and toll optimization > Management of a team of Costumer Experience Advisors and Team Leaders> Coordinating recruitment activity for Customer Experience Advisors

* Own the service and customer journey for company. * Support management of processes, workflow and customer experience.* Ensure successful customer services, retention and business conversation across departments.* Interdepartmental liaison to improve workflow.* Assist recruit, manage and retain key staff.* Aid the overall happiness of the desks with idea generation for new initiates and policies.* CRM guardian and processes advocacy.* Ideas and implementation for digital marketing campaigns.

* Responsible for the supervision of account work performed by junior staff.* Demonstrating the ability to manage up.* Mentor account team members.* Support integrated teams in the execution of processes for clients.* Responsible for team schedules.* Identification, implementation of workflow and systems to help optimise process for efficient desk operations.* CRM system operations.

My goal is to provide exceptional administrative services to high-net-worth clients. To fulfil this role the superior client service skills are necessary to be able to meet client expectations and support company's goal of 100% client satisfaction. This job requires to identify quality and efficiency procedures and making recommendations for methods to increase productivity. Why I am good at that? Main + include strong dedication to quality customer service; excellent verbal communication skills; excellent interpersonal skills/team player; ability to handle multiple tasks; ability to work under pressure; excellent organizational and problem solving skills.

Ad verum is a communication agency, that offers communication solutions based on integrated and proactive information management strategies and assessment processes which help to identify clients' needs with regard to public relations, communication in media and crisis management as well as marketing, advertising and interactive tactics.My position at the company - account manager. The job covers: Strategic planning of communication; Budgets planning; Media relations/pitching; Analyst relations; Managing press interviews (TV, radio, press, internet portals); Event organisation and management; Content creation and placement across a variety of channels; Special projects; Social media, Brand awareness, etc.My clients come from various fields - healthcare, logistics, technology, consumer services, e-comerce, beauty, etc. Was Dell communication manager for Baltic states.

BVRG Burson-Marsteller is a leading public relations and integrated communications agency in Lithuania. Our advantages – award-winning creative ideas, and effective, results-driven communication.Representing a major global public relations and communications group Burson-Marsteller, we employ the best international experience. While working on the projects, we consider not only traditional media channels, but pay particular attention to digital media and innovate message forms as well.Our activities are based on Being More Way methodology, which enables us to evaluate threats and opportunities, to define expectations and future results, to choose case-proved communication means.

My work: work with World Health Organization (WHO), International Labor Organization (ILO), Disarmament, International telecommunication Organization (ITU), United Nations (UN) and other international organizations, attend international and high-level events, write state level reports, take care of mission’s event management and PR, media relations and social media.The goal of our mission is to maintain a transparent and regular dialogue with civil society, and to promote their interaction with the United Nations system.We welcome ambitious Non-Governmental Organizations whose aim is to shape the agenda of international organizations and to disseminate knowledge about the human rights instruments in the UN format.We seek to deepen the cooperation with national and international Non-Governmental Organizations and academic institutions which wish to contribute their skills, experience, expertise and recommendations on how to improve the implementation of international obligations or to strengthen the interaction between the UN system and civil society.

Oversee regional and local sales managers and their staffs Resolve customer complaints regarding sales and service Monitor customer preferences to determine the focus of sales efforts Analyze sales statistics Project sales and determine the profitability of products and services Determine discount rates or special pricing plans Plan and coordinate training programs for sales staff