Who is Agnes C.? Overview
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Agnes C. is listed as Quality Assurance Specialist at Moove, based in Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Agnes C..
Agnes C. previously worked as Customer Success Executive at Moove and Editor and Proofreader at Freelance. Agnes C. holds Bachelor Of Science (Bsc), Mass Communication/Media Studies, Second Class Lower from University Of Lagos.
Company email context
Email format at Moove
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Moove
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Profile bio
About Agnes C.
Agnes is a natural problem solver who has leveraged over 10 years of experience in customer service cutting across different industries in the course of her career.Agnes has transferred these experiences and skills into Product Management where her passion for innovation, problem-solving, and collaboration can translate into creating amazing and innovative products that give customers a fantastic customer experience thereby building sustainable communities.Agnes believes in continuous learning and development that would empower her to make value-driven decisions that support businesses and their processes.
Current workplace
Agnes C.'s current company
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9 roles
Agnes C. work experience
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Quality Assurance Specialist
*Spearhead quality assurance initiatives across multiple operational domains, including customer support, learning and development, fleet management, sales, and onboarding.*Develop and implement comprehensive quality control processes and procedures to optimize operational efficiency and maintain high standards of service delivery.*Conduct regular audits and assessments to evaluate adherence to established quality standards and identify areas for improvement.Collaborate closely with cross-functional teams to address quality issues and implement corrective actions.*Analyze customer feedback and performance data to identify trends and root causes of quality issues, implementing solutions to enhance customer satisfaction.*Lead training sessions and workshops to educate staff on quality standards, best practices, and compliance requirements.*Act as a subject matter expert on quality assurance practices, providing guidance and support to team members as needed.
Quality Assurance Specialist
Customer Success Executive
Oct 2022 - Oct 2023
Editor And Proofreader
Freelance
I love to read and have experiences through written material. As a hobby, I edit and proofread blog content, school dissertations, manuscripts, film scripts, etc. I am pretty good at it if I may say so myself.
May 2019 - Oct 2023
Professional Driver
Jun 2021 - Dec 2022
Customer Service Representative
Contact Solutions
Attending to customers via telephone, email or text messages. Also attending walk in customers who had queries to resolve about our products or services.Generating and maintaining a concise report on the day/week's activities and reporting directly to the manger.Any other tasks as assigned to me b y the management.
Sep 2013 - Nov 2019
Associate Consultant/Business Development Manager
Trucontact Csr Nigeria
Business Strategist, facilitator, CSR enthusiast,driven self motivated and result oriented..
Sep 2017 - Apr 2018
Project Coordinator/Service Manager
Aktiva Consulting Limited
Conduct and supervise trainings Facilitate Develop and design presentation slidesResearch Develop bespoke Competency frameworkDevelop company newsletterHandle logistics platforms
Aug 2011 - Jun 2012
2 education records
Agnes C. education
Bachelor Of Science (Bsc), Mass Communication/Media Studies, Second Class Lower
Bachelor'S Degree, Communication And Media Studies
FAQ
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Quick answers generated from the profile data available on this page.
What company does Agnes C. work for?
Agnes C. works for Moove.
What is Agnes C.'s role at Moove?
Agnes C. is listed as Quality Assurance Specialist at Moove.
Where is Agnes C. based?
Agnes C. is based in Lagos State, Nigeria while working with Moove.
What companies has Agnes C. worked for?
Agnes C. has worked for Moove, Freelance, Uber, Contact Solutions, and Trucontact Csr Nigeria.
How can I contact Agnes C.?
You can use AeroLeads to view verified contact signals for Agnes C. at Moove, including work email, phone, and LinkedIn data when available.
What schools did Agnes C. attend?
Agnes C. holds Bachelor Of Science (Bsc), Mass Communication/Media Studies, Second Class Lower from University Of Lagos.
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