Agnes Baptiste Email and Phone Number

Senior Customer Service RepresentativeIncreased member and provider satisfaction by providing professional and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan guidelines and processes, as well as claims and pharmacy issues. Handled grievances and appeals as necessary ensuring that all concerns are responded to and resolved appropriately. Accomplishment: 1st& 4th quarter 5 star employee Employee of Month for June

Supervised a high performing inbound calls team by motivating and empowering team members Accomplishments: Improve productivity by 80%

included billing of Third Party Pharmacy Insurance Plans electronically and manually including Medicare and Medicaid Retrieved data from magnetic tapes, implemented data into the systems and set up communication in order to obtain necessary information for daily operations Handled the collection of monies, balanced customers’ accounts by keeping accurate records of payment, adjustment, date verification and reconciling discrepancies whenever necessary Assisted pharmacist with any… Show more included billing of Third Party Pharmacy Insurance Plans electronically and manually including Medicare and Medicaid Retrieved data from magnetic tapes, implemented data into the systems and set up communication in order to obtain necessary information for daily operations Handled the collection of monies, balanced customers’ accounts by keeping accurate records of payment, adjustment, date verification and reconciling discrepancies whenever necessary Assisted pharmacist with any questions they have regarding filling exceptional prescriptions Assisted Pharmacy Director in his daily duties. Created excel spreadsheets with daily Show less