The sourcing agency Les Confidents specializes in linking exceptional French manufacturers and Interior Designers in search of originality and high quality products.As true talent scouts, Les Confidents is dedicated to selecting the best and most prestigious French factories in areas as diverse as furniture, materials, fabrics, and decorative objects and accessories.

Relocation Services for new comers.Establishing foreign businesses in free-zones and providing full assistance throughout every step of the business formation process.

- Setting-up of Marketing and Communication Department.- Drafting and implementing the marketing and communication strategy, Management of all internal and external operations (including communication agencies).- Events organiser (sales challenges for 18 agencies, incentive plans, seminars ...).- Achieved a 30% increase in customer base.- Direct reporting to the Chairman and CEO, Member of Senior Management Committee.

Product Management : - Launching and management of ADSL offers for SME.Designing of development strategy.Commissioning market studies, benchmarking and competitive intelligence.Coordination of legal, financial and technical divisions.Responsible for development and implementation of new services.Management of tariff policy, positionning of Clic 9 Connect range of products.- Sales Support :Drafting communiques for sales support, designing communication tools, definition of promotional campaign.Coaching of sales force (80 sales persons). Organising training seminars.

- Conception of Customer relationship strategy in consistency with global marketing strategy of conquest, conservation and customer loyalty.- Establishment and management of the customer relationship process : subscription, validation, invoicing, payment, follow-up and recovery.- Head of call centers activities : Consultation, selection through tenders, and management contractors.Establishment and operating of call-centers : recruitement, training, planning, dashboard and performance indicators, day to day supervision.