Agnes Grob Email & Phone Number

Luton, Gb

- Ensuring crew focus is maintained consistently within the operational control environment and decision making throughout the TOCC, appropriately challenging peers making operational decisions to ensure that the Crew voice is heard alongside that of the aircraft and the customer- Ensuring consistent standards of the provision of operational direction and information flow to the locally based, international 24/7 Crewing teams taking into account country contexts, regulation and cultural… Show more - Ensuring crew focus is maintained consistently within the operational control environment and decision making throughout the TOCC, appropriately challenging peers making operational decisions to ensure that the Crew voice is heard alongside that of the aircraft and the customer- Ensuring consistent standards of the provision of operational direction and information flow to the locally based, international 24/7 Crewing teams taking into account country contexts, regulation and cultural differences across TUI Airline for all airlines- Providing high quality leadership whilst promoting an open, honest team culture to enhance employee engagement and deliver the highest levels of operational integrity and customer service- Coaching, driving high performance and ensuring personal development; our people are our most important asset so engaging and motivating the team to fulfil their potential is a key priority- Developing standardised processes and procedures to ensure consistent and compliant crewing of flights as required in the 72hours prior to and day of operation inclusive- Leading Crewing department safety, risk, compliance management activity- Ensuring process and procedure for crew related data management including regulatory requirements such as FTL records and transmission of crew APIS information consistently seeking to improve the automation and timeliness of management information.- Delivering the efficient and cost-effective management and reporting of crew working payments in accordance with crew agreements, seeking opportunities to automate MI and reporting- Developing strong working relationships with local airline Crew Scheduling and Crew Management regarding communication and opportunities for continuous improvement- Liaison and cooperation with crew collective representatives as appropriate- Liaison and cooperation with NAA regulatory representatives as required in respect of crew regulations Show less

London Heathrow Airport, England, United Kingdom

Drive, monitor and effectively communicate to the business overall operational performance.• Responsible for the delivery of the “on the day” plan by analyzing and understanding situations to maximize performance delivery of FAP (Flown as promised) whilst on shift for the whole operation.• Liaising with internal and external stakeholders on operational needs.• Accountable overall for the whole operation whilst on shift and will act as an escalation point for any operational issues… Show more Drive, monitor and effectively communicate to the business overall operational performance.• Responsible for the delivery of the “on the day” plan by analyzing and understanding situations to maximize performance delivery of FAP (Flown as promised) whilst on shift for the whole operation.• Liaising with internal and external stakeholders on operational needs.• Accountable overall for the whole operation whilst on shift and will act as an escalation point for any operational issues whilst finding solutions. This includes accountability for any offloads and the recovery of offloaded cargo.• Robust interaction and management of suppliers.• Delivery of IAG Cargo operating procedures and processes to ensure compliance withall Health, Safety and Security legislation.• Manage a team of flight planners, including coaching, supporting and performance management with regular 1-1 meetings.• Support and take accountability for delivery of key assigned projects. • Ensures close interaction with all operational areas to ensure resource and equipment plans incorporated into the plans. Supporting the Department Managers to ensure strict adherence to agreed processes and practices across all business areas.• Resolve local issues with TU representative when appropriate in a solution originated manner.• To ensure open communications with a constant feedback loop to ensure continuous improvement Show less

Luton, England, United Kingdom

Luton, United Kingdom

Exeter, United Kingdom

Luxembourg

Budapest, Hungary

Budapest, Hungary

Budapest, Hungary

Budapest, Hungary

Budapest, Hungary

Tourism And Catering Management

Education record