Agnes Mends

Agnes Mends Email and Phone Number

Omnichannel Customer Support Specialist II (Account Management and Benefits) @ Crescendo
McKinney, TX, US
Agnes Mends's Location
McKinney, Texas, United States, United States
About Agnes Mends

I hold a Bachelor's degree in Public Health and am currently pursuing my Master's in Public Health (MPH), driven by a desire to bridge the gap between clinical practice and public health. My long-term goal is to become a physician, leveraging both medical and public health expertise to improve the health and well-being of individuals and communities.Throughout my academic journey and professional experiences, I’ve gained a deep understanding of the social determinants of health, healthcare systems, and preventive medicine. I have had the opportunity to work in healthcare settings, where I developed strong skills in patient care, data analysis, and healthcare management.Whether it's through clinical practice or public health initiatives, I’m dedicated to creating solutions that address health disparities, promote health equity, and improve the quality of care for underserved populations.I’m always open to networking with fellow professionals in healthcare, research, and public health to collaborate on projects or explore opportunities for growth. Feel free to connect with me!

Agnes Mends's Current Company Details
Crescendo

Crescendo

View
Omnichannel Customer Support Specialist II (Account Management and Benefits)
McKinney, TX, US
Website:
crescendo.ai
Employees:
193
Agnes Mends Work Experience Details
  • Crescendo
    Omnichannel Customer Support Specialist Ii (Account Management And Benefits)
    Crescendo
    Mckinney, Tx, Us
  • Tambai Mobilty
    Organization Manager
    Tambai Mobilty Oct 2020 - Present
    Mckinney, Texas, United States
    Accomplished multiple tasks within established timeframes.• Maximized performance by monitoring daily activities and mentoring team members.• Developed and maintained relationships with customers and suppliers through account development.• Identified and resolved unauthorized, unsafe or ineffective practices.• Partnered with vendors and suppliers to effectively manage and budget.• Developed company website• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.• Provided documentation of processes to comply with regulations and company policies.• Had direct contact with vendor/partners via email and phone• In-charge of company communication• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.• Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.• Worked with team leaders to arrange schedules based on production requirements and available resources.• Managed over 30 calls daily• Kept detailed records of daily progress to identify and correct areas needing improvement.• Developed tables, views and materialized views using SQL• Documented project constraints business impacts and risks, noting potential impact to organization
  • Texas Health Resources
    Admissions Specialist I
    Texas Health Resources May 2023 - Feb 2024
    Allen, Texas, United States
    Accurately gathering complete financial and demographic information from patients to ensure the smooth flow of the medical records and billing process.Obtaining and updating verification of benefits and pre-certification for applicable tests and procedures.Preparing, presenting, and thoroughly explaining legal, ethical, and compliance documents, ensuring proper consents are signed and maintaining documentation.Maximizing reimbursement for services by identifying insurance carriers and benefits to prevent denials, and timely notifying insurance carriers of admissions.Assisting patients in understanding their financial obligations, collecting co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.Staying updated with and complying with applicable regulations, entity policies, and procedures while maintaining customer service and productivity guidelines set by leadership.
  • Bloom Healthy℠
    Intern
    Bloom Healthy℠ Apr 2023 - Aug 2023
    New York, United States
    Collaborating with non-profit food organizations to design and assemble food boxes for individuals and families in need. This involves coordinating with suppliers, organizing inventory, and ensuring the timely distribution of food boxes to those facing food insecurity.Assisting in the development and implementation of workshops aimed at educating individuals and communities on making informed food choices. These workshops cover topics such as nutrition, meal planning, budgeting, and the importance of a balanced diet.Conducting research on food-related issues, including food insecurity, food access, and sustainable food systems, to enhance the organization's knowledge base and inform program development.Supporting the coordination of community outreach initiatives, such as food drives and volunteer recruitment events, to raise awareness and engage the public in combating food insecurity.Assisting in the collection and analysis of data related to program impact, participant feedback, and community needs, contributing to ongoing program evaluation and improvement.Collaborating with team members to develop engaging and informative educational materials, including pamphlets, handouts, and digital resources, to support workshop participants and community members.Participating in team meetings, brainstorming sessions, and training opportunities to enhance skills, exchange ideas, and contribute to the overall growth and success of Bloom Healthy.Engaging with community members, volunteers, and stakeholders to foster positive relationships and ensure the organization's mission and values are effectively communicated.Maintaining accurate records, documenting activities, and assisting with administrative tasks to ensure smooth operations and efficient program implementation.Embracing a flexible and adaptive mindset, willing to take on additional responsibilities and assist in various aspects of the organization's work to support its mission and goals.
  • Jme Eden Enterprises Dba Hr Block
    Client Care Specialist
    Jme Eden Enterprises Dba Hr Block Dec 2022 - Feb 2023
    Frisco, Texas, United States
    Providing exceptional customer service to clients by addressing their inquiries, concerns, and requests promptly and professionally.Serving as the primary point of contact for clients, ensuring their needs are met and issues are resolved effectively.Assisting clients with tax-related questions, explaining tax preparation processes, and providing guidance on tax forms and documents.Managing client appointments and scheduling to ensure efficient use of resources and a seamless client experience.Collecting and reviewing client information and documents to ensure accuracy and completeness for tax preparation.Maintaining client records and confidential information in compliance with data protection and privacy regulations.Collaborating with tax professionals and other team members to provide accurate and timely responses to client inquiries.Offering additional HR Block services and products to clients based on their needs and preferences.Following up with clients to ensure satisfaction and address any additional concerns or questions.Resolving client complaints or issues promptly and escalating complex cases to the appropriate channels when necessary.Staying updated on tax laws, regulations, and HR Block services to provide accurate and up-to-date information to clients.Participating in training sessions and professional development opportunities to enhance knowledge and skills.Contributing to a positive and collaborative team environment, supporting colleagues and sharing knowledge and best practices.Adhering to company policies, procedures, and ethical standards in all client interactions.Collaborating with cross-functional teams to improve processes, enhance client satisfaction, and drive business results.
  • The Goddard School
    Lead Teacher
    The Goddard School Aug 2022 - Nov 2022
    Mckinney, Texas, United States
    Designing and implementing developmentally appropriate lesson plans and activities that align with the Pre-K and Kindergarten curriculum standards.Creating a nurturing and inclusive classroom environment that fosters social, emotional, and cognitive growth in young children.Providing individualized instruction and support to meet the unique needs and abilities of each student.Utilizing various teaching strategies and resources to promote early literacy, numeracy, and critical thinking skills.Facilitating hands-on learning experiences, group activities, and interactive play to enhance students' learning and engagement.Monitoring and assessing students' progress, providing feedback, and documenting their achievements and areas for improvement.Collaborating with parents and guardians to foster a strong home-school partnership, including regular communication and parent involvement in the learning process.Incorporating technology and digital tools into lessons to enhance learning outcomes and prepare students for the digital age.Establishing and maintaining a safe and orderly classroom environment by implementing behavior management strategies and promoting positive behavior.Leading and supervising classroom assistants and support staff, delegating tasks, and providing guidance and mentorship as needed.Participating in professional development opportunities to stay updated on best practices in early childhood education and instructional techniques.Collaborating with colleagues and administrators to support the overall goals and objectives of the school and educational program.Adhering to all relevant regulations, policies, and procedures related to child safety, welfare, and education.Demonstrating a genuine passion for working with young children, promoting their holistic development and instilling a love for learning.
  • Kipp Nyc
    Teacher
    Kipp Nyc Sep 2021 - Aug 2022
    New York, United States
    Designing and implementing whole group and small group lessons to facilitate student learning and engagement.Monitoring and maintaining classroom routines, procedures, and management strategies, including behavior plans, to create a conducive learning environment.Assuming leadership in the absence of a teacher by overseeing student activities and ensuring they remain focused and productive.Instructing students in 5th and 6th grade ART, fostering creativity and artistic expression.Leading an enrichment program to provide students with additional learning opportunities beyond the standard curriculum.Covering 7th grade science classes, delivering lessons and facilitating student understanding of scientific concepts.Teaching virtual reality (computer science l) to 7th and 8th grade students, introducing them to the exciting world of technology and computer programming.
  • Hands In 4 Youth
    Group Leader
    Hands In 4 Youth Jun 2021 - Aug 2021
    United States
    * Supervise groups of youth from ages 11-14* Implement lesson plans and maintain daily classroom schedules* Create lesson plans* Create and facilitate activities* Ensure program safety* Implement lesson plans.* Prepare materials and hand-outs for lessons.* Keep accurate records on attendance, sign-out
  • Foodtown Supermarkets
    Store Cashier
    Foodtown Supermarkets Sep 2020 - Jan 2021
    New York, United States
    Greeting customers with a warm and friendly demeanor, creating a positive and welcoming atmosphere.Scanning and accurately ringing up customer purchases, ensuring prices and quantities are correct.Handling cash, credit, and debit card transactions efficiently and accurately, following proper cash handling procedures.Operating the cash register and other related equipment, such as scanners and scales, with proficiency.Assisting customers with any questions or concerns regarding prices, products, or promotions.Bagging customers' items carefully and efficiently to prevent damage and ensure customer satisfaction.Verifying customers' age for age-restricted purchases, such as alcohol or tobacco, in compliance with legal requirements.Resolving customer issues or complaints in a professional and courteous manner, escalating to a supervisor if necessary.Monitoring and maintaining the cleanliness and organization of the checkout area, including the conveyor belt, payment terminal, and surrounding space.Collaborating with other store team members to ensure efficient operations, such as coordinating with the replenishment team to restock items near the checkout area.Following company policies and procedures, including safety guidelines and cash handling protocols, to maintain a secure and reliable checkout process.Staying knowledgeable about current promotions, discounts, and loyalty programs to provide accurate information and actively promote them to customers.Assisting with inventory management by reporting low stock items or discrepancies to the appropriate personnel.Adhering to privacy and confidentiality guidelines when handling customer transactions and personal information.Demonstrating excellent customer service skills, including attentiveness, patience, and the ability to handle challenging situations with professionalism.
  • African Student Association At Suny Potsdam
    Historian
    African Student Association At Suny Potsdam Aug 2019 - Dec 2019
  • Break Juicery
    Crew Member
    Break Juicery May 2019 - Jul 2019
    132 Edgecombe Ave New York, Ny 10030 United States
  • The Redeemed Christian Church Of God
    Teaching Assistant
    The Redeemed Christian Church Of God Jun 2014 - Jul 2018
    Bronx, New York, United States
  • Let'S Get Ready
    Student
    Let'S Get Ready Sep 2016 - Jun 2018
  • The Double Discovery Center
    Student
    The Double Discovery Center Feb 2015 - Jun 2018

Agnes Mends Skills

Leadership Accounting Sales History Teaching Web Design Data Analysis Cooking Business Analysis Web Development Medical Terminology Negotiation Team Leadership Medical Records Oral Communication Microsoft Office Nonprofit Organizations Music History Microsoft Excel Classroom Management Medical Billing Customer Service Historical Research Financial Analysis Culinary Skills Travel Domain Registration Attention To Detail Sql Biblical Teaching Management Assistant Teaching Analytical Skills Research Cpi French Medical Coding Chaa Cultural Heritage Cultural Awareness Curriculum Development

Agnes Mends Education Details

Frequently Asked Questions about Agnes Mends

What company does Agnes Mends work for?

Agnes Mends works for Crescendo

What is Agnes Mends's role at the current company?

Agnes Mends's current role is Omnichannel Customer Support Specialist II (Account Management and Benefits).

What schools did Agnes Mends attend?

Agnes Mends attended The George Washington University- Milken Institute School Of Public Health, Monroe College, Monroe College, Frederick Douglass Academy.

What skills is Agnes Mends known for?

Agnes Mends has skills like Leadership, Accounting, Sales, History, Teaching, Web Design, Data Analysis, Cooking, Business Analysis, Web Development, Medical Terminology, Negotiation.

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