Agnes Musembi Email and Phone Number
Productive Customer Service Specialist with expertise identifying market trends and customer needs to create highly targeted campaigns. Versatile professional well-versed in all aspects of online and offline customer service campaigns from concept development to launch. Dynamic leader and collaborator recognized for multitasking and implementing multiple digital projects within budget. Trained in best practices in digital marketing, special emphasis in Agribusiness. Progressive quality analyst with experience in regulation, quality control and assurance as well as licensing. Trained in all aspects of product quality and analysis to meet set standards. I have got experience as a cash receiving officer with roles such as handling petty cash, receipting and performing daily and weekly reconciliations; knowledge in digital marketing skills certified by google. Well-versed in successful strategies for commercial and retail customer plant cultivation and supply. Desire to bring 5 years of progressive experience in customer service and take on demanding position with expanding operation in a custom of per experience in any sector.
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Onboarding Officer-Customer OperationsHomebiogas In KenyaNairobi County, Kenya
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Operations- Customer SuccessHomebiogas In Kenya Aug 2023 - PresentNairobiPayment confirmation,processing and approvalManagement of accountsCustomer supportCall management Customer onboarding, scheduling and training
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Customer Service SpecialistKeda (Kenya) Ceramics Jan 2021 - Jun 2023NairobiAs a customer service specialist I was tasked with handling all the key account holders and a few project accounts.Key Responsibilities.• Educated customers on general company procedures, addressed customer complaints and provided relevant solutions.• Generated the daily sales report at close of business• Achieved customer retention through service consistency, regular production and restocking.
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Customer Service OfficerKeda (Kenya) Ceramics Jan 2020 - Jan 2021NairobiActed as the point of contact between the company and the customers.Key Responsibilities.• Facilitated order taking through mail, on call and WhatsApp.• Kept a record of all project deliveries, contracts and specifications made.• Communicated to all account holders on any market changes when it comes to prices, offers, promotions and any policy change from the company.• Maintained a standard showroom display of all available products.
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Customer Service RepresentativeHorizon Contact Centers Ltd Oct 2018 - Mar 2019NairobiI worked as a call center representative which entailed receiving all inbound calls from customers.Key Contributions• Fielded high volume inbound customer calls for DSTV and GOTV subscribers, addressed inquiries on account subscription status, upgrade and downgrade of packages• Registered new subscribers into the company’s database. • Initiated change and renewal of subscribers’ packages on request. • Maintained an up-to-date customer relationship management system. -
Team MemberKuku Foods Kenya Dec 2017 - Oct 2018NairobiAs a team member I undertook the below roles;• Performed receipting and reconciliation of cash received• Daily stock taking of available products.• Achieved timely order taking and processing of the same.
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InternKenya Dairy Board May 2017 - Jul 2017NairobiAs an intern I worked across all the departments from finance, administrative, marketing and customer care.Key responsibilities• Maintained an updated filing system in the office. • Officiated issue and renewal of milk traders’ licenses. • Ran regular field checks, quality analysis to ensure safe trade of milk.
Agnes Musembi Education Details
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Agricultural Business And Management -
Makueni Girls' High SchoolB+
Frequently Asked Questions about Agnes Musembi
What company does Agnes Musembi work for?
Agnes Musembi works for Homebiogas In Kenya
What is Agnes Musembi's role at the current company?
Agnes Musembi's current role is Onboarding officer-customer operations.
What schools did Agnes Musembi attend?
Agnes Musembi attended Maseno University, Makueni Girls' High School.
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