Agnes Wunderlich Email & Phone Number

Budapest, Hungary

Budapest, Hungary

As an Associate at Morgan Stanley, I serve as the responsible for ensuring the integrity and accuracy of data. My key responsibilities include:- Developing and implementing processes for data quality monitoring, including identifying and addressing data anomalies and discrepancies- Collaborating with cross-functional teams to identify opportunities for process improvement and to ensure data quality is maintained throughout the data lifecycle- Creating and delivering presentations to senior leadership to communicate the impact of data quality issues on business operations- Building and maintaining relationships with stakeholders to facilitate effective communication and ensure alignment with business objectives

• Providing 1st, 2nd and 3rd level technical support, in direct contact with four different customers on a T-Systems developed ordering tool.• Planning and implementing processes within certain business areas in order to increase the efficiency of the service activity.• Coordinating the technical implementation of the given process in relation to the given service units. • Design and production of process-specific internal and external reports related to service activities, and management of this activity.

Pécs

• Responsible for manual provisioning and service request management of a leading science and technology company. • Supporting and coordinating the execution of service contracts in such a way that the performance of the contract exceeds the expectations of the external or internal client within a given budget.• Coordinating and monitoring the execution of customer orders, optimizing the technical content, budgets, taking into account compliance with the contract, assessing the consequences of changes.

Pécs

• Responsible for Order Management of Microsoft Exchange products.• Providing support for the execution of service contracts by managing orders, coordinating their fulfillment.• Providing up-to-date information on the status of orders and change requests and the services performed to the business unit or customer.

Pécs, Hungary

Providing Information Technology Solutions for a multinational company in Germany, Austria and Switzerland. Supporting users in German and English, following the Information Technology Infrastructure Library (ITIL) processes.

Pécs

Inbound and outbound calls, Opt-In verification and analytics.

Würzburg Und Umgebung, Deutschland

Providing customer service on the sales floor, sales activities and campaigns.