Agnes C. Email & Phone Number

Puchong, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Leading team of 3 Managers and 7 Analysts to support JM UK Banking & Payments processes, ie Payments, Cash Applications, Bank & Treasury reconciliations, and Corporate Card admininstrations.- Migrated and stabilized the Banking & Payments process from UK SSC to KL site within 3 months.- Active engaged and work collaboratively within SSC teams, ie P2P and R2R; as well as with Finance Controllers to ensure daily deliverables are meeting the expectations.

Penang, Penang, Malaysia

Penang, Malaysia

● Key leadership position in the Shared Service Center providing Procurement and Accounts Payable support across the Asia Pacific & North America (including Mexico) with the support of 4 Team Leads, 6 Sub Team Leads, and 60 staffs.● Manage the Procurement and Accounts Payable process to provide and deliver the seamless business process performance and results ● Integrate Procurement and Accounts Payable process into the end-to-end business process and prepare the process documentation within the global framework with the guidance from the Global STP Process Head ● Ensure the Procurement and Accounts Payable teams to deliver the highest service quality within the agreed service level timelines.● Ensure processing and reporting timelines are strictly adhered to.● Manage business plan and budgets for processes in scope in alignment with Center Operations Lead● Active stakeholders’ engagement to foster open communication and collaboration with the stakeholders e.g. teams, Global Process Head, Center Operations Lead and Process Operation Leads in other regions.● Responsible for team’s human resource planning and allocation.● Manage teams’ performance and motivation level by fostering a high performing culture● Foster and drive the Continuous Improvements culture within the STP teams; to ensure the operational issues and KPIs are addressed.

Kuala Lumpur, Malaysia

● Review clients’ end-to-end Finance activities (AP, AR & GL) and benchmark against the industry best practices and provide recommendations on Continuous Improvement opportunities through detailed data analysis.● Plan, drive and monitor the agreed Continuous Improvement initiatives and timeline together with the support from the client.● Active engagement with key project stakeholders and conduct regular meetings to report the project status● Drive the change management process, including change communication and conduct Change Management Workshop to the operation teams as and when required● Perform research on benchmark data and, or topics that related to the projects on hand or in line with the company’s expansion.● Prepare the training material for the training to be offered by Agos Asia● Provide support to the CEO on the preparation work to run the Finance Transformation and Shared Services Conference 2018, which in collaboration with Star Media Group

Selangor, Malaysia

1. Lead and manage SSC APC Accounts Payable teams of 29 staffs with the support of 3 Team Leads.2. Stakeholders engagement and management3. AP team resources planning and people development plan4. Identify and drive AP Process and system improvement opportunities

Petaling Jaya

1. Lead and manage Accounts Payable teams of 14 staffs on daily operations for few APC markets.2. Active engagement with markets stakeholders, ie Finance Director & business partners on operation issues.3. Monitor and identify process improvement opportunities4. Responsible for team’s human resource planning, allocation, training and staffs motivation.5. Involve in system migration, including process re-engineering to increase the process efficiency and effectiveness.6. Change communication to stakeholders.

Selangor, Malaysia

• Accounts Payable Global Process Owner for KNS Group of companies.• Dealing with issues including communication and conduct training for employees where necessary on employees reimbursement process globally.• Manage AP Team and Outsourced Vendor (Employee Reimbursement) on daily processing, month end closing and reconciliation of AP Sub-ledger.• Monitor outsourced vendor, improve and manage monthly metrics relating to Travel & Expense (T&E) claims payment cycle and report on non- compliance issues.• Act as Finance approver for major entities' T&E claims before releasing it for AP processing audit and payment.• Manage Accounts Payable metrics and supplier relationship.• Streamline local AP and T&E practices to in line with the global policy. • Ensuring practices are in comply with local statutory laws.• Manage AP and T&E policies and procedures updates and releases and address related compliance issues, work with Internal Controls in relation to these updates including conducting training roll outs• Support and drive process improvement projects within areas of responsibility - AP and Expense• Provides information on DPO and work with Corporate Planning & Budgeting team for forecast of the DPO and relevant related information. • Ensure SOX and local statutory compliance• Support SOX audit for areas of responsibility, ie provide support for SOX auditors (Compliance/ IA/ external auditors)• Responsible for team’s human resource planning, allocation, training and staffs motivation.

Selangor, Malaysia

• Setting up a new Travel & Expense team, which is fragmented from AP• Streamline local T&E practices to align with the global T&E policy• Review the overall claim expenses and ensure compliance with global T&E policy.• Dealing with non-compliance issues including communication with employees on these issues.• Act as Finance approver for major entities' T&E claims before releasing it for processing and payment• Improve and manage monthly metrics relating to T&E claims payment cycle and report on non- compliance issues.• Management and assistance on process improvement projects in SSC. For eg liaise with other managers/ supervisors on such projects• Support SOX audit for areas of responsibility, eg provide support for SOX auditors, involved in some self assessments or walkthrough

• Supervise 13 AP staffs on running daily operation to meet KPI in terms of timeliness and accuracy for 13 entities• Human resource planning, allocation, training and staffs motivation.• Ensure accurate and timely submission for AP reports, ie monthly reconciliation with GL and variance analysis.• Ensure SOX and local statutory compliance.• Focal point for reports, process and system standardisation, as well as process improvement and it’s implementation, eg AP Process Standardisation for SSC and China, e-approval notification for H2H project.

• Identify, coordinate, and compile the business requirements across Asia Pacific end markets in BAT for the development of eFlow system.• Provide input to the system developer based on compiled business requirements.• Conduct training for end markets’ selected super users on the developed system, especially on process flow and its functionality.• Coordinate and compiled the result for User Acceptance Testing for Asia Pacific end markets; and responsible for monitoring and closing of the Issues Log• Prepared the training materials and User Guides for end users• Responsible for all communications, both internal and external customers relates to the project.

B.A.T Aspac Service Centre Sdn Bhd.Identify, coordinate, and compile the business requirements across Asia Pacific end markets in BAT for the development of eFlow system.Provide input to the system developer based on compiled business requirements.Conduct training for end markets' selected super users on the developed system, especially on process flow and its functionality.Coordinate and compiled the result for User Acceptance Testing for Asia Pacific end markets; and responsible for monitoring and closing of the Issues LogPrepared the training materials and User Guides for end usersResponsible for all communications, both internal and external customers relates to the project.

Plan and organize the knowledge transfer sessions for Asia Pacific regions and ensure the processes are able to go live by 1st Jan 2009.Assist Project Manager in designing and organizing the to-be workflow for MDM team.Monitoring and resolved issues related to Master Data Team and ensure the KPIs are met.Support the team on daily requests to ensure the SLA for each processes are met.Monitor the performance of subordinates by having monthly team meeting and bi-yearly performance review.Involve in SAP profile cleaning project to ensure there is no conflicting t-codes and compliance of Segregation of Duties purpose. Coordinator for Documentation Standardization project as part of Audit Compliance.One of the Champions for HR project as part of the effort to improve the company's working environment.

- Monitoring daily operations for AP team- AP Accounts Analysis & vendor data creation- On going process improvement initiatives projects.- Experienced on migration projects

- AP activities like invoice postings and payment run- AP accounts analysis

Routine administration workHandling work permit, employment pass, and social visit application of expatriatesAssist Senior Project Coordinator on preparing tender documents

Master Of Business Analytics, Business Administration, Management And Operations

2. Advanced Diploma; Diploma, Commerce (Business Management); Business Studies (Business Administration)

Bachelor Degree, International Business Admin

Bachelor (Hons), International Business Administration

Certificate, Business Studies (Business Administration)