Agnes Devall Email & Phone Number

Lisbon Area, Portugal

Direct Report to the Board of Administrators.Daily responsibilities:  Controlled income and expenses and managed relationships with creditors and suppliers. Checked the quality of the service and the maintenance of the facilities. Analyzed clients’ satisfaction indicators.Monthly responsibilities: Closed and reviewed monthly accounts and balance sheets; conducted budgetary control analysis.  Compared targets and results obtained with previous months.  Met with the Board of Directors in Porto and contributed to the creation of short-, medium- and long-term corporate strategies. Recruited, trained and supported new team members. IT tools: PMS (Fidelio); Channel Manager (Availpro)

Porto Area, Portugal

Invited by a member of the Board of Administrator to oversee the launch of the new 4* hotel Recruited, trained and supported the Hotel’s various teams, guaranteeing they adhered to BESSAHOTEL’s corporate culture. Negotiated contracts with products’ and services’ suppliers, ensuring their fairness and conformity to the budget. Met with engineers, architects, and interior designers to create a safe and visually appealing environment. Confirmed the collection of all necessary official licenses to the Hotel’s normal functioning.  Analyzed market & competition research and lead negotiations with potential partners. Conducted General Management activities: supervised the correct articulation of all operational teams and verified the consistency of the quality of the service provided in light of the company’s goals.

Porto Area, Portugal

Responsible for the Commercial Direction of 4 business units (Ipanema Park 5*; Ipanema Porto 4*; Fénix Porto 4*; and Tuela Porto 3*). Direct Report to the Board of Administrators. Managed overall sales of the 4 hotels and maximized sales and revenue through innovative approaches. Defined different commercial strategies for individual accounts, aligned with the department’s targets.  Analyzed and issued status reports.  Promoted the chain at major national and international trade fairs.

Barcelona Area, Spain

Direct Report to the Commercial Direction. Oversaw and assessed the Department’s development. Customer Relationship Manager: daily negotiations, follow-up and elaboration of contracts.  Developed and implemented new Marketing tools. Represented the company in national and international fairs. Analyzed potential areas for expansion and devised New Business plans. Elaborated monthly reports for the Commercial Direction.

Master'S Degree, Tourism And Hotel Management

Bachelor'S Degree, Tourism And Travel Services Management