Agnese Roda Email & Phone Number

Barcelona, Ct, Es

International

As a Client Relations Manager, I bring a wealth of experience to the table, drawing from years of customer service expertise, key account management, and in-depth knowledge of the field. My role is pivotal in spearheading customer service development projects, focusing on the most critical aspect of our work: client service. At the core of my responsibilities is the commitment to the fundamentals of customer care—ensuring clients not only receive attention to their basic needs but also… Show more As a Client Relations Manager, I bring a wealth of experience to the table, drawing from years of customer service expertise, key account management, and in-depth knowledge of the field. My role is pivotal in spearheading customer service development projects, focusing on the most critical aspect of our work: client service. At the core of my responsibilities is the commitment to the fundamentals of customer care—ensuring clients not only receive attention to their basic needs but also experience a tailored service that meets their most detailed demands. This commitment is exemplified through the development of an exclusive account management system designed for Platinum clients. This system goes beyond standard offerings, providing personalized attention to both minor and significant client inquiries and needs.My duties extend to the meticulous review of training materials, ensuring our team delivers top-notch service that aligns with our high standards. I lead and manage two dedicated teams across three dynamic markets: the Middle East, West Africa, and France. This role demands effective coordination and liaison with operational centers to streamline processes and enhance client satisfaction. In this position, I embody the essence of premium client service, constantly striving to ensure our clients not only succeed but thrive under our care. Show less

Cape Town, Western Cape, South Africa

Key areas: - Developing and streamlining company's message and vision- Manage strategy for online and offline outreach, ensuring consistency of client’s brand identity organization-wide- Internal communications: Newsletter creation, employees platform animation- Manage a communications budget in a transparent, timely, and accountable manner.In close coordination with the Head of Clients Relation, the General Direction in charge of:– Developing, managing &… Show more Key areas: - Developing and streamlining company's message and vision- Manage strategy for online and offline outreach, ensuring consistency of client’s brand identity organization-wide- Internal communications: Newsletter creation, employees platform animation- Manage a communications budget in a transparent, timely, and accountable manner.In close coordination with the Head of Clients Relation, the General Direction in charge of:– Developing, managing & implementing communications of information through contact centre - Ensure consistency of strategy, messaging & brand identity compliance across organization & providing a solid framework for all colleagues & members to effectively communicate with external stakeholders.- Managing communication on website and internal knowledge tools- Plan, update, maintain, coordinate & manage communications to the team - People management Show less

Cape Town, Western Cape, South Africa

Key areas:- Management of all operational aspects including customer service, administration and daily production- Partnership management and Liaisons with the Italian and French Consulate to ensure smooth communication, translations of ministerial instructions, and country legislation in terms of immigration- Drafting and publishing company-wide memos, documents, internal surveys, and follow up on them- Assisting in audits of company processes and procedures, spot issues and… Show more Key areas:- Management of all operational aspects including customer service, administration and daily production- Partnership management and Liaisons with the Italian and French Consulate to ensure smooth communication, translations of ministerial instructions, and country legislation in terms of immigration- Drafting and publishing company-wide memos, documents, internal surveys, and follow up on them- Assisting in audits of company processes and procedures, spot issues and propose potential solutions, then drive and coordinate actionable- Preparation of procedures and training for internal knowledge sharing- Assisting Business Development projects, tender translation, presentation of replies, editing Show less

Cape Town, South Africa

Create, implement and oversee internal and external communication for South Africa and Middle East branchesMaintain liaisons with Consulates and organizationsPromote organization's activities and services Prepare presentations, written material, translationsContent creation for the promotional magazine My Italian Link

Cape Town, Western Cape, South Africa

COMITES is an elected body with the task of representing the needs of Italian citizens residing abroad. I am responsible for- partnership management - design of internal communication- community events organization

Amsterdam, North Holland, Netherlands

Overviewing Key accounts for Niche Luxury product manufacturers in French and Italian,Data and order capturing,Maintaining relationships with top clients via email, outbound and inbound calls, and making sure the company is supporting their needs and orders,Relationship building.

Amsterdam Area, Netherlands

Organization and management of the web store, customer key accounts and services, Collect data and prepare reports on project activities to support the website sales, and customer careReport on budget expenditures concerning the website project and managing the budget,Preparing, editing and translating content for website projectReview and direct correspondence, calls and queries to appropriate contacts; provide for background information; respond to routine… Show more Organization and management of the web store, customer key accounts and services, Collect data and prepare reports on project activities to support the website sales, and customer careReport on budget expenditures concerning the website project and managing the budget,Preparing, editing and translating content for website projectReview and direct correspondence, calls and queries to appropriate contacts; provide for background information; respond to routine enquiries;Arrange meetings, and events: implement logistics, prepare correspondence, and material related to the meeting/events, Liaising with the digital communication department in Italian, French and English. Show less

Amsterdam Area, Netherlands

Web and ticketing support for Business to Consumer and for theTrade Department on Air France, KLM and Delta airlines productsin Italian, French and English language.

Rome, Latium, Italy

Following my thesis research in library science in the RAI television archives, I have assisted Prof. Roberto Giuliani and the Italian Musicology Society in gathering documentation about the broadcasting of cultural content in Italian public television, RAI. The period investigated was 1954 to 2004.

Postgraduate Degree, Social Anthropology

Activities and Societies: ASNA - Anthropology Southern Africa

Humanitarian Support

Italian Literature And Language, Art, Library Science, Humanities/Humanistic Studies, 110/110 Cum Laude

Master in Italian Literature and Language. Library Science specialization