Agnese Tobia Email & Phone Number

Bristol, Bristol, Gb

As the overseer of travel operations and manager of the travel team at the Bristol office, I play a crucial role in coordinating travel activities across all Graphcore offices, fostering collaboration with colleagues such as Office Managers and People team members.My responsibilities also include the pivotal task of creating and reviewing travel policies in conjunction with Graphcore Management, ensuring strict compliance, and disseminating all travel-related policies to the company's employees and suppliers.Furthermore, I am entrusted with the responsibility of managing and nurturing relationships with travel partners such as TMCs, airlines, hotels, and car rental companies, and conducting thorough performance reviews and evaluations.In addition, I support the development of Graphcore's budget and provide strategic sourcing and payment support for all travel-related initiatives in the company, including meetings and events.Moreover, I led project management for two travel implementations in China and globally.Provided leadership for incident management by tracking business travellers and resolving travel issues from a duty of care perspective.Additionally, I am dedicated to maintaining and enhancing the Risk Management system and building strong internal relationships with other company departments, particularly Finance and HR.I am also responsible for devising realistic plans and processes to achieve department efficiency, delivering stakeholder value, managing SLAs, and communicating across Graphcore globally.In the event of any travel service issue or failure, I act as the escalation reference point, including managing potential high-profile cases, acting promptly, and implementing corrective action plans.

Bristol, Bristol, Gb

Chesterfield, Mo, Us

As the primary liaison between the Travel Department and its vendors, including on-site TMC, airlines, hotel chains, and car rental companies, I was responsible for maintaining relationships, enforcing service level agreements (SLAs), and adhering to the company's travel policies. My role also involved ensuring customer service, monitoring travel bookings, identifying new traveller trends, and ensuring compliance with travel standards. I facilitated the coordination and execution of Air, Hotel, and Car Rental/Leasing procurement processes using the Sabre RFP tool to manage spend without compromising travel standards.In addition to procurement, I implemented three online booking tools and three Travel Management Companies (TMCs), consolidating from five TMCs to one. I also managed ad hoc and recurrent events and projects for various company business units, provided training for new and ongoing staff members, analysed data-generated reports for the Global Travel Department management, and represented the Travel Manager in several projects and meetings.Furthermore, I worked with SAP and IMIS systems and was in charge of the Sabre Get There online booking tool following its global launch in July 2013. I represented Travel for Europe in the Business Continuity Plan and worked on the Emergency Travel Tool. My strong knowledge of airfares, immigration procedures, and visa applications helped me ensure compliance with all relevant regulations.Lastly, I am proud to have received two awards for my work: one in 2006 for my significant contributions during Amdocs' acquisition of Cramer Systems. Another award in 2007 recognized my outstanding commitment to the company while implementing the new travel system, which was rolled out to around 3,000 employees. Additionally, I contributed to the Customer Satisfaction Score (CSAT) for the EMEA region, which consistently remained at least 75% and was the highest globally for three years.

Chesterfield, Mo, Us

Oakbrook Terrace, Illinois, Us

• Act as a first point of contact: dealing with correspondence and phones• Managed diaries, organised meetings, booked and arranged travel, transport, accommodation• Assist GM with the set-up of the marketing agency’s Rome office, Head Office in Southern Europe• Support GM and the rest of the team through daily administrative and secretarial duties (emails, calls, accounts payable, expenses, invoices, etc.)• Generate reports if/when needed• In charge of petty cash, account monthly reconciliations, and liaison with the global accounting department• Assist the company Client Services and Marketing teams with the project management of multi-territories customers such as McDonald’s, Kellogg’s, Chupa-Chups, Nestlé• Daily support to other teams based in the different international offices

Milano, It

• Responsible for all business travels as well as personal vacations for RAI employees (RAI: Radio Televisione Italiana, a primary broadcaster in Italy)• I booked, re-issued, revalidated, refunded, etc., all air and train tickets through Galileo GDS• Organised and booked complex travel itineraries / provided multi-fare possibilities• Ensured cost efficiencies and savings, despite sometimes unusual, non-commercial destinations and last-minute requirements• Responsible for global hotel reservations• BSP submission

Working in the family business