Ágnes Hidvégi Email & Phone Number

Cologne, North Rhine-Westphalia, Germany

Budapest, Hungary

Service Design projects:- Conducting and organizing customer research and interviews, synthethizing and analyzing results.- Preparing, organizing and facilitating Service Design workshops: create customer journeys, service blueprints, empathy maps. Synthethize results of workshops.. - Prepare action plans and determine the course of the project. Constant follow-up and update of projects and statuses. - Assist senior colleagues in prototyping and testing of different solutions.- Assist in evaluating pilot results with relevant stakeholders, reiterate if needed. CX:- Educating stakeholders about the CX and Service Design framework to ensure they are on boad with goals of CX projects. - Managing a Customer Experience SharePoint intranet site dedicated to promote customer centricity throughout the company.Process Improvement: - Taking part in process improvement projects aiming to decrease loan disbursement time.- Support senior colleagues in project management and workshop design. Follow-up up of project statuses.

Budapest

- Participating in the development of social media campaigns (Facebook, Instagram) and supporting communication efforts in Hungary- Project and event management regarding external tech conferences and meetups and internal events- Support in financial reporting; administering invoices and follow-up of yearly marketing budget- Working with the Western European Talent Marketing team to establish marketing strategy in Switzerland, Germany, The Netherlands and the United Kingdom. - Employer Value Proposition project: research on competitors communication and social media platforms. - Event marketing project: proposing prosperous meetup groups and events that EPAM in Western Europe can attend or sponsor in the future.

Budapest

- Assistance in building a complete loyalty program with customers- Planning and carrying out seasonal (spring-autumn) social media campaigns together with the creative agency- Organizing and following up in-store promotions, analyzing customer sales data (Nielsen)- Complaint management- Participating in new product introduction projects: Primary market research regarding communication and packaging, packaging design, demand planning with logistics, creation and follow-up of marketing strategy, event management: organizing PR and press events, working closely with sales regarding sales reports and price monitoring, support in financial reporting, administering invoices and follow-up of marketing budget.

Budapest

- Organizing meetups and professional events (Adecco IT Academy)- Researching for new candidates via online platforms- Maintaining and follow-up of the candidate database- Organizing and coordinating the technical testing of IT professionals - Account management: communication with clients and customers about the status of candidates and available positions- Managing job posts, portals and professional channels

Master'S Degree, Marketing

Activities and Societies: Studies covered the fields of marketing management, research and communication. Thesis: Everyday sustainability?.

Education record

CEMS is a global alliance of academic and corporate institutions dedicated to educating and preparing future generations of international.

Bachelor'S Degree, Commerce And Marketing, Bachelor Degree

Activities and Societies:Studies covered the fields of marketing management, research and communication. Thesis: Everyday sustainability?.

Education record