Agnes (Dewi) Latief Mhrm Chrp Rpr Cdr Email & Phone Number

Canada

Cambridge, Ontario, Canada

Whitby, Ontario, Canada

Toronto, Canada Area

Clients: IBM Consulting (GBS) & Campaign MonitorRecruitment and Talent Acquisition for global recruitment project for IBM and Campaign Monitor. Manage end-to-end recruiting process for strategic Executive and Technical roles with extremely specific requirements in a highly competitive talent market. Provide talent analytics, talent mapping, industry trend and salary insight to Hiring Managers. Recruit Executive and Technical roles in Cloud, Analytics, Security, Mobile, Internet of Things (IoT) and SaaS.

Toronto, Canada Area

Manage a recruitment team to deliver the best right fit candidate to clients. Interview, train, and mentor the recruitment team. Perform full cycle recruitment activities, including sourcing, screening, interviewing, and shortlisting of candidates for Executive roles. Manage client relationships and build partnerships with all stakeholders to better understand the needs of each business unit and offer solutions based on job market analytics and trends.

Toronto, Canada Area

Manage two recruiting teams for Engineering and Skilled Trade positions across Canada in a union and non-unionized company. Interview, hire, train, and mentor recruiters. Establish recruitment metrics and KPI for recruitment teams. Oversee the recruitment team’s activities of sourcing, screening, interviewing, and placing candidates. Responsible for managing and extending client relationships.

Toronto, Canada Area

• Using consultative selling techniques to uncover customer’s needs and wants to determine the best solution offering based on customer's life styles• Over achieving/exceeding sales revenue and count targets (Monthly, Annually) • Maintaining knowledge of Scotiabank products and services and rates, as well as key competitor products, pricing, strengths and weaknesses to provide better comparison for customer• Provide excellent customer service at all times• Problem solve to help customers resolve issues on first call• Enters data from customers into various software programs• Appropriately communicate with customers to resolve their inquiries• Promote and offer products and services by consulting, gathering information, and evaluating customer needs

Toronto, Canada Area

On site event coordinator, providing guest relations and general events support

Greater Jakarta Area, Indonesia

• Excelled public speaker and course facilitator in varied range of topics: branding, sales, product launching, marketing communication, business development and customer relation• Facilitated and cultivated learning among professional individuals and the groups, including theoretical skills and experiential aspects of the course (brand management, product launching, sales) using analogical teaching method• Encouraged and promoted constructive discussion among participants, to integrate individual’s experience and theoretical knowledge to be shared to other• Lead and developed appropriate teaching skills to deliver the course in timely, effective and interesting manner• Supervised all activities connected with in-class activities and assignments• Communicated and presented to broad range of an experienced executive level audience from varied industries to encourage lively discussion• Progressively researched updated methods and business trends in branding, sales, product launching, marketing communication, business development and customer relation to encourage course's participants to share their business best practices and deliverables

Greater Jakarta Area, Indonesia

• Foresee business opportunity, approached and helped to formulate initial meeting with Hutchison Telecommunication to create a foundation for business partnership• Initiated and redeveloped CIGNA’s website in 6 months, increased internal employee satisfaction and accelerated new business growth• Improved and maintained corporate branding and media communications allowing CIGNA to win an award for the Best in Medium Life Insurance in 2008 for the CAD $ 25 million – 125 million category.• Edited and crafted marketing collateral to better illustrate insurance benefit for more than 100,000 consumers and increasing customer satisfaction • Conducted the 8th & 9th CIGNA Tennis Tournament in 2007 & 2008 as a way to promote the company to youth and the community receiving coverage by 80% of national newspapers.• Managed, supervised and organized 40 marketing communication activities and events (product launches, business gatherings, opening ceremonies, press conferences, media visits, media workshops, signing ceremonies, product presentations etc) from mid 2007 – April 2008, resulting a 100% increase in new business development opportunities.• Initiated and communicated one internal integrated Intranet encompassing all departments in CIGNA, in order to monitor usage of brand element and logo, decreasing cost of internal department magazine by 50%.• Supervised and managed marketing communication collateral for 25 business partner companies, helping the marketing department reach its sales target in the year 2007

Greater Jakarta Area, Indonesia

• Expanded and grew our new retailers and wholesalers’ customers by 10%, by visiting the stores, negotiated trade promo budget, and setting platform of partnership in business trade• Launched and distributed Mr. Boemboe (bottled spice ingredient) nationwide covering 100% Supermarkets and Hypermarkets in all provinces of Indonesia.• Initiated free souvenir as part of trade promotion to traditional market, increasing sales by 20% over the promotion period.• Negotiated trade promo agreement with a national chain of supermarkets to reduce annual promotional costs by preparing sales data accordingly and ensuring the sustainability of a 100% product delivery time line.• Proposed, coordinated, and supervised marketing representatives’ performance, increasing overall sales by 10%.• Maintained minimum 97% service level delivery by creating a distribution plan and sales forecasting based on provinces and the time delivery period.• Negotiated and dealt with business partners to ensure sustainability of 10% - 15% business margin.• Interviewed and recruited 10 sales representatives, increased 50% customer’s Meadow Lea’s brand awareness at the assigned stores• Trained marketing representatives’ to be able to promote Meadow Lea margarine at selected supermarkets, increasing sales by 40%

Greater Jakarta Area, Indonesia

• Identified and improved market penetration and visibility by establishing joint communication and marketing program with Wyeth to reduce promotion cost for event by 50%, and increasing 10% sales• Envisioned, developed and lead the new department, that directly selling vaccination program to companies, helping to get increased sales• Created mutual business partnership platform with new hospitals, to help pioneered and launched direct to customer vaccination events, in the year 2003-2004, resulting in additional revenue of more than CAD $ 800K • Negotiated and persuaded hospitals & building management to support the vaccination event. Provided partnership to enable GlaxoSmithKline to launch consumer events in public spaces and attract approximately 1000 people weekly to vaccination events. The events were successful in term of sales, number of people vaccinated and media coverage.• Trained medical sales representative by giving them product knowledge & medical research data to increase the level of confidence when dealing with the hospital and doctors to enable them to reach annual sales targets.• Negotiated promotion agreement with hospitals allowing sponsorship for the consumer education event. The sponsorship contributed to a 20% sales growth from the hospital pharmacies.• Built close relationship with key opinion leaders and potential physicians by arranging regular visits and sponsorship proposals to ensure market share for pediatric vaccines.

Greater Jakarta Area, Indonesia

• Expanded acquired and formulated new partnership with another company to perform joint sales and marketing program, reducing the promotion cost by 50% & generated new revenue, as well as managed & enhanced relationships with our current customers• Identified and introduced the telemarketing system to management in the year 2000, resulted in more than 100% contact rate compared with the previous face-to-face approach. • Conceptualized telemarketing sales script to increase selling opportunity to corporate clients, increasing sales by 100% compared to the previous year• Set up, recruited, trained and supervised telemarketing department, to introduce our human resources service and created a sustainable sales pipeline of corporate monthly members• Coached and motivated initial telemarketing team members to increase the level of confidence by giving individualized role play style training. The result allowed us to enlarge the size of the telemarketing department tenfold.• Prepared personal company databases at home to reduce preparation time in the office, helped me to be the best telemarketer in the company • Created effective communication and promotional plan with a minimal budget that attracted more than 1 million job seekers and more than 5,000 internal employees.

Master'S Degree, Human Resources Management/ Mhrm

Master's Degree in Human Resources Management (MHRM) - York University.

Diploma, Human Resources Management, 3.6 Gpa Out Of 4.0

Activities and Societies: Diploma in Human Resources Management.

Post Graduate Diploma, Brand Management, 3.5 Gpa Out Of 4.0

Activities and Societies: AMA Toronto• Developed ability to build brand strategy development, analyze business case critically, and excel.

Bachelor, Communication

Activities and Societies: BasketballMember of University of Indonesia basketball team: - Finalist of Triennial Intervarsity Games (TIG).

Associate'S Degree, Banking

Activities and Societies: University of Indonesia - Basketball Team