Agnès Trad Sleiman Email & Phone Number

Paris, FR

Founded Pinnacle Transformation Group to drive Digital Transformation, Customer Success, & Operational Excellence in Telecom, Energy, Public/Defense, Financial Services, Manufacturing, & Smart City sectors. Partnering with clients to implement AI, 5G, & IoT strategies for growth & resilience.🔹 Customer Success & Service Strategy: Developing VoC-driven.

Espoo, Southern Finland, FI

🌐 Scope: Led global P&L management and PROFESSIONAL SERVICES for a €2.1 BILLION PORTFOLIO in Nokia’s ENTERPRISE BUSINESS UNIT, overseeing delivery of complex projects across TELECOM, SMART CITIES, ENERGY, BANKING & FINANCIAL SERVICES, INDUSTRY 4.0, TRANSPORTATION, PUBLIC SAFETY, and IT/OT CONVERGENCE sectors. Directed a team of 2,000+ employees globally to.

Espoo, Southern Finland, FI

🌐 Scope: Led global P&L and innovation for a €3.1B NETWORK IMPLEMENTATION (NI) PRACTICE, delivering 5G, IoT, and network infrastructure services to clients like AT&T, VODAFONE, MTN, STC, and TELSTRA. Managed global service centers with a team of 200+ experts, including consultants and solution architects.🔹 SALES GROWTH: Increased orders by 24% through.

🌐 Accepted an expat assignment in Abu Dhabi to lead Customer Delivery, Professional Services, and P&L management for Tier 1 operators, including Etisalat, STC, Vodafone Qatar, Mobily, and MTN. Managed complex 2G, 3G, LTE, and 4G network upgrades across 28+ countries, enabling operators to advance roaming and mobility capabilities. Leveraged global.

🌐 Scope: Spearheaded global CHANGE MANAGEMENT and DIGITAL TRANSFORMATION initiatives across PROFESSIONAL SERVICES, MANAGED SERVICES, CONSULTING, CUSTOMER EXPERIENCE SOLUTIONS, and MOBILE COMMERCE. Led alignment between business strategies and digital advancements, engaging stakeholders to ensure customer satisfaction throughout transformation projects.🔹.

🌐 Scope: Led GLOBAL QUALITY AND CUSTOMER SATISFACTION INITIATIVES across OPERATIONS AND MULTI-CORE BUSINESS DIVISIONS, managing teams in R&D, SUPPLY CHAIN, MANUFACTURING, TECH SUPPORT, IS/IT, REAL ESTATE, and TRANSFORMATION. Directed DevOps for NEXT-GEN NETWORK SOFTWARE across 11 R&D platforms, aligning product development with customer expectations.🔹.

🌐 SCOPE: Led GLOBAL PORTFOLIO MANAGEMENT for 2G/3G/LTE TECHNOLOGIES and directed the seamless integration of processes, tools, and operations during the NORTEL AND ALCATEL-LUCENT MERGER. Managed the migration of 3TB+ OF DATA and coordinated 3,000+ EMPLOYEES across NEW PRODUCT INTRODUCTION (NPI), OPERATIONS, SERVICES, and IT/IS to maintain stability and.

CA

🌐 Scope: Held global leadership across end-to-end solutions, portfolio management, operations, and services for Voice & Packet Core, UTRAN, WNMS, and GSM Access (SGSN, GGSN, HLR, MSC, RNC, Bsce3, BTS, OAM). Enhanced Nortel’s competitive positioning through innovation and customer-focused quality initiatives.🔹 UMTS Solution Certification: Spearheaded the.

CA

Led portfolio solutions and network deployments across EMEA, CALA, and Asia, increasing market penetration by 25% and network efficiency through successful commercialization of products like PP8600, Passport, Shasta, and Versalar. Drove cross-functional teams to achieve 20% revenue growth and reduced product development time by 20%. Spearheaded.

CA

Led Meridian1 system business management across Europe, CIS, and MEA, overseeing program management, product introduction, and lifecycle management. Drove a 50% reduction in product acceptance cycles, streamlined supply chain and distributor partnerships, and introduced customized portfolio roadmaps, increasing annual software releases and market readiness.

Richardson, TX, US

Oversaw global operations and led NPI functional teams across multiple regions, optimizing program management and product introduction. Spearheaded tailored portfolio roadmaps for distributors like ASCOM, Kapsch, and BT, achieving a 75% reduction in testing resource usage and improving global process efficiency. Ensured quality assurance for major product.

Richardson, TX, US

Directed global Enterprise NPI Project Core Teams, overseeing product lifecycle management from design to market delivery across multiple regions. Spearheaded quality improvements that reduced software defects by 60% and standardized NPI processes, resulting in a 30% increase in operational efficiency. Developed and deployed a refined global NPI process.

Richardson, TX, US

Led the Quality Assurance Department in Europe, overseeing inspection, supply chain, system quality, and customer acceptance testing. Developed and implemented the “Out of Box” process, recognized as Best-in-Class (BIC), and replicated in Canada, improving operational consistency and quality standards across regions.

Eindhoven, Brabant, NL

Global Domain Leader, Vendor & Sub-Contractor Engineering – Philips Consumer ElectronicsScarborough, Canada | July 1988 – June 1992Led global Vendor & Sub-Contractor Engineering and quality inspection for Base Station Manufacturing, supporting high-profile clients like Apple and Sun. Optimized supply chain operations, implementing Just-In-Time (JIT).

Bachelor Of Science - Bsc, Computer Engineering

Management Development Program