- Leadership that creates operational excellence and better customer experiences. - Monitoring all operations that affect quality and design. - Devising procedures to inspect and report quality assurance issues- Supervising and guiding assessors in the quality team.- Assure the reliability and consistency of production by checking processes and final output from other departments regarding brand Identety. - Appraise customers’ requirements and make sure they are satisfied thru Medallia. - Customer Experience & Brand Management AdministrationReport all malfunctions to production executives to ensure immediate action- Medallia administration for activation and training. - Position in management team BWH Hotel Group Scandinavia from 2011 - Facilitate proactive solutions by collecting and analyzing medallia data- Review current standards and policies- Keep records of quality reports, statistical reviews, and relevant documentation- Ensure all legal standards are met both hotel and affiliate standards and brand. - Communicate with BWI and affiliates quality assurance officers - On-site inspections at least 6 per year to obtain certificate. - Audit assessments, all assessors at least 2 times year report to BWI. - Reporting to BWI administrations of Quality Assurance. - Team member in BMFT team. - Responsibility education in I Care program and We Care Clean program. - Ensure property´s working with We Care program including pandemic rules. - Support property in quality assurance. - Sustainability at Work - Leadership that create operational excellence and better customer experiences. - With the consumer’s perspective and the protection of Best Western’s reputation in mind, utilize guiding principles in certifying and activating properties as Best Western:

Worked in reception, housekeeping and breakfast