Premier Customer Manager
CurrentScope of responsibilities:» Building and managing the Premier Customer portfolio and ensuring the highest possible service and satisfaction quality» Providing financial advice in the field of, among others, capital investments, loans, based on the Premier Customer needs analysis and tailoring solutions» Taking care of daily activities in accordance with the internal regulations and legal requirements» Verifying the correctness of the data entered to the banking systems by my colleagues» Checking the compliance and accepting the transactions made by my colleagues» Controlling cash reports in the Bank branch» Preparing reports and statements for my superiors» Supporting my superior in teamwork organisation, e.g. initiating new ideas and actions to streamline teamwork» Inducting new employees, implementing the Customer service standards and procedures applicable in the Bank, and delivering product training» Analysing training needs and delivering product training to financial intermediariesCooperating with other Bank departments» Ensuring the positive image of the Bank
