Agnieszka Rudnicka Email and Phone Number

- Coordination of service technicians- Recording/Updating/Closing customer claims and complaints.- Communicating with the customers/suppliers, verifying details, arranging collection/returns, amending claims value, allocating returned material updating status (CN,Service Reports, Offs documents, Corrective Actions Reports)- Investigation/Root Cause Analysis (traceability) - Updating claims tracker( Claim performance initial and credited value).- Manage incoming emails and phone calls escalating to other team members when necessary- Evaluate, troubleshoot and follow-up on customers issues.

- Monitoring and reporting on all activities, processes, and procedures.- Providing departments with quality planning and support.- Preparing and maintaining documentation.- Manage relationships with vendors, service providers- Organize office operations and procedures

- Responsible for the management of all aspects relating to Quality, Food Safety and Compliance of Flexible Packaging manufactured for a wide range of markets- Updating DOC's- Managing and ensuring compliance with BRC/IOP, ISO 9001:2015, FDA, Halal etc.,- Ensuring of effectivenes of quality management system- Managing Customer Complaints and SCAR systems- Resolving NCRs; CAPA analysis

- Recording/Updating/Closing customer claims (communicating with the customer/supplier, collecting and verifying details, arranging samples/pictures, organising collection from the customers, amending claims value, allocating returned material back to SAP software, updating status (CN, Ops Sign Offs documents, Corrective Actions Reports, CCAR, CAPA).- Investigation/Root Cause Analysis (traceability of Non-Con material, preparing Operator Sign Off documents for Production Manager, performing lab tests using laboratory equipment: bonds strength, tensile/elongation, puncture, heat seal, COF tests).- Updating claims and rework trackers (Claim performance initial and credited value, claim tracker, customers return log sheet)- Collecting information for claims meetings (Stats, preparing samples, updating claim reasons).

-Processing of invoice queries-Ordering equipment and admin involved in allergen testing for the site-Maintaining a robust set of daily and weekly KPI’s-The logging and recording of customer complaints-Reporting adverse specification results of supplied products and on-site production-The detailed logging and filing of all production and technical documentation for a site employing over 500 staff.-Supervising and recording daily taste panel information-Allergen samples, RSSL results- Monitoring stock levels and order supplies with the technical department to ensure consistent supply whilst working within capital limitations

working closely with senior managerial or directorial staff to provide administrative support- arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;- maintaining diaries and organaising appointments;- liaising with clients, suppliers and other staff.

- Analysis of customer needs and expectations- Support the IT department in project implementation- Maintaining relationships with clients regarding website positioning, hosting, web design, databases, my sql, FTP accounts