Agnimitra Borah, M.Tech, Csm Email & Phone Number

Vancouver, British Columbia, Canada

• Providing organizational wide virtual and in-person training to business units on different enterprise software products using my subject matter expertise which improved the quality of training by more than 40%.
• Collaborating with the product managers and business analyst to manage the implementation of software system using Agile methodologies which includes transition, process improvements and simplification of the products.
• Supporting the change management process of the team by… Show more
• Supporting the change management process of the team by fostering the idea of Agile values, principles, tools and practices as a Certified Scrum Master.
• Promoting immersive tech (AR/VR) across the team to create interactive e-learning training materials for the software products. Show less

Vancouver, British Columbia, Canada

• Increased work delivery rate by 25%+ while coordinating the BC1 projects for streets operation department by optimizing the workflow and effectively collaborating with cross functional teams of organizations like Shaw.
• Trained 2 office support clerks on multiple ways of organizing complex data using the basic principle of data analytics which increased the operational performance of the department by 25%+.
• Reduced work hours by 30%+ by developing… Show more
• Reduced work hours by 30%+ by developing innovative system and process to scan, archive and maintain files in support of engineering teams.
• Improved the overall administrative services of the office by 30%+ by analyzing the existing service delivery system and suggesting tactical changes while working in a team. Show less

Surrey, British Columbia, Canada

• Trained 6 technical specialists on how to analyze and resolve complex hardware and software problems and decreased their onboarding time by 15%.
• Increased customer satisfaction levels by 40% by providing top-notch technical support to customers including mobile troubleshooting (Android/iOS), restoring phones, updating applications etc.
• Increased tech sales by more than 20% by understanding the customer needs and providing various alternatives to meet their needs.

Guwahati, Assam, India

• Supervised 30+ innovative projects on IoT based products by working closely with electronics and software engineers using C/C++ programming, MATLAB programming, microcontroller programming and hardware circuit.
• Supervised 30+ innovative projects on IoT based products by working closely with electronics and software engineers using C/C++ programming, MATLAB programming, microcontroller programming and hardware circuit.
• Increased the efficiency of the engineering teams by 40%+ by using thoughtful long-term planning to ensure extraordinary output delivery.
• Mentored 200+ engineers in crafting their technical concepts and writing their research papers which increased their overall performance by more than 25%.
• Coordinated logistics for project team events and meetings, including preparing and distributing agendas and other materials, and tracking action items to complete an accreditation project for the first time in the.
• Gathered, tracked, compiled and reported projects assignments and progress to the executive body on a bi-weekly basis.

Guwahati, Assam, India

• Installed more than 30 Ericsson’s series of Radio Base Station (Base Transceiver Station (BTS)) for 2.5 G and Ericsson’s Minilink (Microwave Link) system
• Set up the entire 3G network for BSNL by commissioning more than 25 sites in Aizwal, the capital city of Mizoram.
• Did “swapping” of more than 30 BTS from 2G to 3G in less than 35 days which reduced the operating cost of the project by 25%.

Master Of Technology, Electronics And Communication Engineering

Bachelor Of Technology, Electronics And Communication Engineering