Vladimir Lunev Email & Phone Number

Cyprus

United States

While working in the company the internal business processes were improved, including the logical interaction between services andbuilding a documentation structure in the corporate knowledge base.Among the interesting projects:· During work, ITIL practices were introduced, internal processes were built that deliver a better product than before;· Successful implementation of our own approach to working with internal business processes, built on the basis of Jira tasks, which has shown greater efficiency and flexibility;· Configuration management, change management, End-user support were developed and improved, as well as the release process of the company's main product.During work in the company, more than 40 business processes were developed or improved.

During the work, more than 80 documented business processes have been created to improve the work of the company.Among the exciting projects:· ITSM Business process architecture based on Jira for a full cycle of technical support for several departments of the company;· Implementation of business processes using ITIL practices for interaction between departments, as a result of improved decisions, they began to make an average of 30% faster;· Configuration management with 70% infrastructure coverage;· Automatic access control to the company's infrastructure based on a specially developed solution based on Jira;· Improved the processes of the main call-center of the company;· Created a company portal based on Confluence using best practices for building a knowledge base.

•Internet project management in the full cycle (development + support)•Development of company internal projects,•Creation of websites from scratch (the whole cycle of work), finalization of sites,•Analytics,•Seo-optimization, contextual advertising•Development of a teaser advertising network

• Development of Internet projects;• Maintenance of corporate websites of the company, expansion of functionality;• Introduction and development of a new company service: development of Internet resources and advertising on the Internet;• Development of design and layout of sites, maintaining orders for the development of sites;