Customer Support Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Agnish Das Email & Phone Number
Adaptable Professional with a Passion for Continuous Learning | Digital Marketing Enthusiast & Graphic Design Aficionado | Former Customer Support Associate
at
apna
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Adaptable Professional with a Passion for Continuous Learning | Digital Marketing Enthusiast & Graphic Design Aficionado | Former Customer Support Associate
Location
Tamluk, West Bengal, India
Company size
Who is Agnish Das? Overview
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Quick answer
Agnish Das is listed as Adaptable Professional with a Passion for Continuous Learning | Digital Marketing Enthusiast & Graphic Design Aficionado | Former Customer Support Associate at apna, a with 96 employees, based in Tamluk, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Agnish Das.
Agnish Das previously worked as Customer Support Manager at Apna and Customer Support Associate at Ttec. Agnish Das holds Graduate With Honours, English Language And Literature/Letters from Tamralipta Mahavidyalaya (Vidyasagar University).
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apna
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Profile bio
About Agnish Das
With 1 year and 7 months of background in International customer support, excelled in fast-paced environments, handled up to 50 customers regular way, and achieved and maintained a level of 90% customer satisfaction rate with professionalism and problem-solving skills. Characterized as a fast learner when it comes to adopting the new technologies, and workflow optimization, which led to an increase in 20% productivity. Adaptability, good interpersonal communication skills, and ability to work independently, and also with teams from different departments to meet organizational objectives and goals. Always enjoy when it comes to learning and enhancing skills to stay up-to-date with the latest trends and deliver exceptional service. Super excited to bring my skill set to a role that will challenge and help to grow professionally. Most of all contributing to the success of the organization is all about.Areas of Strengths : - Graphic Design, - Web Development (HTML, CSS, JavaScript), - Digital Marketing, - Copy-writing, - Content Creation, - Event Management, - Travel and Tourism Management
Current workplace
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2 roles
Agnish Das work experience
A career timeline built from the work history available for this profile.
Customer Support Associate
Resolved customer complaints via phone, email, and chat with products, orders, returns, exchanges, and requests in services-related questions, troubleshooting, and technical support. Escalated when needed. Sent follow-up emails, resulting in a 40% increase in positive feedback and brand trust. Developed strong customer relationships by actively listening to their needs and concerns and addressing them in a professional and empathetic manner.Organized records of customer interactions and transactions in a CRM (Customer Relationship Management) system. Collaborated with cross-functional teams to deliver resolution without transfers, improving customer satisfaction by up to 50% and a 20% reduction in complaints.Highlighted crucial bugs to the development team, resulting in a 30% reduction in system errors and improving application performance by 25%.Managed to assist customers with Graphic design and SEO, increasing website traffic by 25% & enhancing online visibility, new social media strategies, and amplifying brand presence and engagement, resulting in a 40% follower growth.Achieved more than 86% target CSAT score, and received multiple recognitions.Soft Skills :Excellent verbal And written communications | Empathy & Patience | Active listening & Problem-solving | Quick learning & managing multiple technical systems | Prioritise work and Remain calm under pressure | Attention to detail | Multitasking & Time | Cross-team Collaboration | Self-motivated, high energy, and client-focused perspective | Strong analytical skills | Customer Service | VerificationTechnical Skills :HTML | CSS | Javascript | Excel | Canva | Digital Marketing | SEO | SEM | SEO tools for marketers | Automation tools (Zapier) | SMM tools | CRM tool
Jul 2022 - Jan 2024
Team & coworkers
Colleagues at apna
Other employees you can reach at apna.co. View company contacts for 96 employees →
AB
Arain Badsha
Colleague at ApnaMiān Channūn, Punjab, Pakistan
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SS
Sapna Sanserwal
Colleague at ApnaYamunanagar, India
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NN
Nisha Negi
Colleague at ApnaGurugram, Haryana, India
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PS
Pradeep Solanki
Colleague at ApnaJaipur, Rajasthan, India
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YB
Yash Bobde
Colleague at ApnaBengaluru, Karnataka, India
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DT
Daijee Talukdar
Colleague at ApnaBengaluru, Karnataka, India
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DP
Drishti Patel
Colleague at ApnaMadhya Pradesh, India
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VT
Varun Thakur
Colleague at ApnaDelhi, India
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DH
Darshan H D
Colleague at ApnaBengaluru, Karnataka, India
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JB
Jeeja Bai
Colleague at ApnaMahe, Puducherry, India
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Arain Badsha
Colleague at ApnaMiān Channūn, Punjab, Pakistan
View →
SS
Sapna Sanserwal
Colleague at ApnaYamunanagar, India
View →
NN
Nisha Negi
Colleague at ApnaGurugram, Haryana, India
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PS
Pradeep Solanki
Colleague at ApnaJaipur, Rajasthan, India
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YB
Yash Bobde
Colleague at ApnaBengaluru, Karnataka, India
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DT
Daijee Talukdar
Colleague at ApnaBengaluru, Karnataka, India
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DP
Drishti Patel
Colleague at ApnaMadhya Pradesh, India
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VT
Varun Thakur
Colleague at ApnaDelhi, India
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DH
Darshan H D
Colleague at ApnaBengaluru, Karnataka, India
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JB
Jeeja Bai
Colleague at ApnaMahe, Puducherry, India
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1 education record
Agnish Das education
-
Tamralipta Mahavidyalaya (Vidyasagar University)
FAQ
Frequently asked questions about Agnish Das
Quick answers generated from the profile data available on this page.
What company does Agnish Das work for?
Agnish Das works for apna.
What is Agnish Das's role at apna?
Agnish Das is listed as Adaptable Professional with a Passion for Continuous Learning | Digital Marketing Enthusiast & Graphic Design Aficionado | Former Customer Support Associate at apna.
Where is Agnish Das based?
Agnish Das is based in Tamluk, West Bengal, India while working with apna.
What companies has Agnish Das worked for?
Agnish Das has worked for Apna and Ttec.
Who are Agnish Das's colleagues at apna?
Agnish Das's colleagues at apna include Arain Badsha, Sapna Sanserwal, Nisha Negi, Pradeep Solanki, and Yash Bobde.
How can I contact Agnish Das?
You can use AeroLeads to view verified contact signals for Agnish Das at apna, including work email, phone, and LinkedIn data when available.
What schools did Agnish Das attend?
Agnish Das holds Graduate With Honours, English Language And Literature/Letters from Tamralipta Mahavidyalaya (Vidyasagar University).
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