Agnus Thekkedath Francis Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

Bengaluru, Karnataka, India

• Hand's on experience as a system analyst and database administrator• Experience on DevOps tools like Splunk, Jenkins• Involved in generation Splunk reports and API logging enhancement• Experience in Monitoring the application through different tools (CloudWatch, AppDynamics).• Spinning AWS instances as part of AMI refresh rebuild activities• Incident Management: Worked on high Priority Incident by investigating through log analysis and actioning on Assyst tool within SLA.• Identify & fix issues in production environment as part of Problem Management using JIRA tool and contributing in RCA.• Dashboard Monitoring, Cloud Services Health checks, performance Reporting.• Experience on AWS Cloud (EC2, S3, API Gateway, Security Groups, Load Balancing, Availability Zones)• Experience on Implementation of High Availability Solutions like Always ON, Mirroring

Bengaluru, Karnataka, India

• Providing 24/7 production support to the client database servers.• Installing and configuring of MS SQL 2019, 2017,2016,2014,2012,2008 and updating with latest service Packs & cumulative updates• Experience in Migration activity of SQL Servers Instances/Databases• Monitoring Production server issues through Service Now queue and troubleshooting the incidents.• Hands on experience with backup and disaster recovery solutions for databases.• Managing SQL Server Security, Managing Database Permissions, SQL Server Logins.• Experience in high availability solutions like Always on high availability, Mirroring, log shipping, Replication• Experience in Disaster recovery operations• Monitoring & troubleshooting the Maintenance Plan & SQL Job Failures.• Experience in Database performance tuning