Ashley Gonzales Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New York, United States

New York City Metropolitan Area

• Provide a positive customer experience through live chat troubleshooting and email issues that impact their experience with the product. • Demonstrated expertise in working with cross functional teams in a remote environment.• Moderate semi monthly team meetings by creating engaging and informative presentations to facilitate growth across the team.

Greater New York City Area

• Manage office workflow while answering inbound/outbound calls and generating detailed reports for management team• Demonstrate accuracy and organizational skills while inputting call data into company database • Solve problems quickly, create resolutions, negotiate payments, and adjust based on in-depth research • Work with cross-functional departments in multiple states and provide ongoing support for requests or issues • Analyze client long-term debt, and investigate and resolve complex client-billing inquiries via phone and email• Exceed customer expectations by communicating clearly while aiding with solutions to halt asset seizure • Remain up to date on all research, product, and support tools while actively seeking to improve the customer’s experience

Greater New York City Area

• Developed and maintained tight production control efforts to ensure success of an on-time production schedule• Interacted with talent and guests on a daily basis, responded to questions, and managed production schedules• Coordinated production set up, managed talent and guests’ appearances, and operated EVS and teleprompter systems

Westfield, Nj