Senior Program Manager working for the Trust Experiences and Compliance (TEC) team, leading the Security Fundamentals and the Business Continuity & Disaster Recovery (BCDR) programs for the Windows & Devices (W+D) division.As Security Governance Lead:✔ Increased compliance and recoverability of the W+D division thereby enhancing Microsoft's ability to withstand adverse impacts, directly impacting customer trust and value. ✔ Enforcing enterprise-level cybersecurity policies, standards, and procedures, and ensuring alignment with Microsoft security recommended practices and regulatory requirements.✔ Promoting enterprise-level cybersecurity Key Performance Indicators (KPIs) awareness across the W+D division, providing KPI guidance to service owners.✔ Conducting regular audits to evaluate the compliance of enterprise-level cybersecurity KPIs, and collaborating with stakeholders to ensure effective Microsoft security practices.✔ Coordinating incident response efforts during security breaches or incidents, and ensuring timely and effective resolution of security issues.As Business Resilience Lead:✔ Enforcing the development and maintenance of comprehensive business continuity plans (BCPs), which outline strategies to keep critical business operations running during and after adverse events.✔ Collaborate with stakeholders to identify essential functions, critical processes, and dependencies.✔ Enforcing the execution of risk assessments to identify potential threats (natural disasters, cyberattacks, etc.), and the implementation of risk mitigation measures to minimize the impact of disruptions.✔ Promoting the creation and management of DR plans focused on restoring Microsoft technology applications and infrastructure after major disruptions, ensuring timely recovery of critical services and data.✔ Enforcing annual tests of the BCP and the DR plans, and the continuous improvement of these plans based on lessons learned and changing business needs.

Senior Business Program Manager working as part of the Microsoft Premier and Unified Support organization leading the Microsoft 365, Modern Service Management (MSM) and the Adoption and Change Management (ACM) global Proactive Services strategy, responsible to define strategic plans that will drive services consumption to remove technical and operational blockers, and enable our customers to use the best of our Cloud solutions.✔ Service strategy Lead for Microsoft 365, for Modern Service Management (MSM), and for the Adoption and Change Management (ACM), responsible for designing and managing global programs aligned to Microsoft priorities and customers' business scenarios.

Senior Program Manager working for the Microsoft Premier and Unified Support organization leading the Microsoft 365 services portfolio, and responsible for defining the WW Proactive Services strategy, which helps customers optimize their IT Operations and get them ready to adopt and use Microsoft Cloud solutions, and ultimately contributed to a multimillion-dollar revenue across the enterprise.✔ Responsible for the overall project and Intellectual Property (IP) governance, overseeing and directing project teams comprised of architects, consultants, engineers, and developers assigned to projects.✔ Manage the associated Workforce Plan hours for each project to the established budget, adjusting personnel and scope as necessary to hit the release date and budget allocation.✔ Definition of services roadmap aligned with many Microsoft solution areas, including Office 365, Microsoft 365, Azure, DevOps, Devices & Mobility, Dynamics 365, Data Insights, and Monitoring solutions.

Helped hundreds of customers architect and implement Microsoft solutions. Specialized in resolving complex problems and educating customers on how to keep their IT environment healthy. Became a global reference, mentored many engineers, and created a multimillion-dollar global program.✔ Project Manager and Global Lead of the Onboarding Accelerator (OA), have been responsible for the creation and architecture of the program intended to accelerate deployment and migration of Microsoft platform for both On-Premises and Hybrid scenarios.✔ Project Lead for many global projects including the Remediation Planning Services (RPS); Exchange Disaster Recovery Workshop Plus and the Exchange Recovery Execution Service.✔ Microsoft Certified Master (MCM), recognized as a Subject Matter Expert (SME) in Microsoft Exchange including routing/transport, storage capacity planning, design/architecture and performance troubleshooting, clustered deployments, disaster recovery, migration, mobile messaging, and topology design with troubleshooting of these areas at the expert level within large network environments.

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Visiting Professor for Executive Development Programs, including business modeling and strategy, leadership, product management, modern marketing, etc.

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Support Engineer and Technical Lead for Grupo Globo directly involved and supporting the launch of the Globo portal (www.globo.com).✔ Deployed and maintained the portal infrastructure and servers, which includes administration of the backend services, Enterprise Storage solutions, Networking Switches and Load Balancing devices.✔ Delivered advanced technical troubleshooting support and problem resolution for Microsoft platform and Networking devices, including issues escalated to the highest levels of management.

IT Consultant for the banking automation project from 1998 to 2000 at Banco Boavista (later merged into Bradesco Seguros). Responsible to define, test and deploy the required services and solutions to accelerate the automation of branch offices baking operations.✔ Provided infrastructure and Bank system solutions technical support and administration of messaging and management solutions.

Network Administrator and Support Engineer, primarily responsible for the design and deployment of the first networking infrastructure, including Enterprise servers to support corporate applications and management devices.✔ Provided infrastructure and server level technical support for platform, management and messaging solutions, and Networking devices.