• Brownfield and Greenfield deployment of switches (remote and on-site)- Assist in creating guide for deployment and outlining actions required- Install Netvisor OS (nvOS) on whitebox open networking switches- Establish a controllerless fabric of switches- Primary point of contact for customer immediately following deployment (temporary, duration varies based on deployment size)- Provide troubleshooting guide upon completion with specifics for the customer deployment• Deployments include configuration of the following features:- Switch clusters- Port configuration- VLANs- Trunks (read: port-channel/LAG -not the same as Cisco trunk) - Virtual LAG (read: multi-chassis port-channel/LAG for devices connected to two clustered switches)- virtual routers and interfaces- VXLAN- VRF and anycast gateways- Routing protocols- Underlay/Overlay- Virtual wire- Virtual Link Extension (vLE)- Virtual Port Groups (Packet Broker)• Assist TAC team with technical support cases• Documentation review and updates

• Support UTM line of products including the TZ, NSA and Supermassive product lines with an emphasis on Enterprise clients.• Assist in troubleshooting process for identified issues in customer environments• Provide guidance with implementing new features• Features troubleshot/configuration guidance include but not limited to: -Dynamic Routing (OSPF, BGP) -VPN (Policy Based, Route Based, Remote Access) -SSLVPN -Access Rules (ACLs) -NAT -High Availability -Wireless -PCI Compliance -User Authentication (SSO, LDAP, RADIUS) -Intrusion Prevention -Anti-Virus -Anti-Spyware -Content Filtering -Application filtering• Collaborate with Engineering team on complex issues tied to potential firmware/hardware bugs -May require set up and testing of a lab environment to reproduce customer issues and identify root cause• Escalated case handling for high visibility/high impact cases• Provide guidance to fellow technicians on a variety of cases• Beta testing of new firmware/hardware as available• Case management in an inbound call environment.

Support a team of 14 associates as a team lead/coach. Train new associates and provide refresher training to associates in need of additional development. Continued work on procedural creation/updates. Provide 360 coaching to peers managing other teams.

Processed incoming claims for IRA beneficiaries. Cross trained in all beneficiary processing procedures including escalations.

Assisted clients with technology support issues related to the Merrill lynch website. Provided remote access assistance as needed. Assisted clients with basic maintenance of their banking/brokerage accounts

Supporting Arizona Department of Administration in various technology projects. Working with transitioning systems support to the cloud. Emphasis on DNS troubleshooting/configuration. Assisted in Webserver migration to the cloud. Sent out client communication. Transitioned 1200 domains for various Arizona State divisions to the Amazon Route53 cloud services. Assisted in transition of email services between two different MTAs.

Ensured customer satisfaction. Supervised teams of 15+ associates. Maintained data integrity. Assisted in associate growth and Development. Provided coaching on an as needed basis. Managed the weekly schedule. Allocated budgeted funds to various projects and daily workload. Maintained a clean and in stock store. Regularly operated and balanced a cash till.

Supervised teams of 15+ associates. Ensured quality product was delivered in print center. Maintained stock of supplies and ordered as needed.

Supervised teams of 15+ associates. Maintained data integrity. Maintained a clean and in stock store. Regularly operated and balanced a cash till. Setup and maintained store displays. Managed Shipping systems. Managed store receiving including weekly store delivery.

Ensured customer satisfaction. Maintained a clean and in stock store. Regularly operated and balanced a cash till.