Andy Gomez Email and Phone Number

93technology.com

•Okta Administration/IAM Administration•New app integration (SAML, OIDC and SWA)•Implemented Multi-Factor Authentication policies•Gathered security logs for user activity•Designed, implemented and managing SailpointIdentityNow•Documented IAM processes•Assisted in the creation of AWS AD groups•Experience with granting users access to apps

• AV/IT Project Manager for building expansions.• Technical Producer for company podcasts and all hands meetings.• IT Liaison for company wide security initiatives such as Yubikey rolllout and 1Password company adoption.• App Administrator (JAMF, Google, Okta, Box, Zoom, Robin Powered, Internal Apps).• Experienced in Active Directory (Creating Accounts and Security Groups).• Executive Support for C-Level Executives and Board Members.•Frequently audit IT policies to determine they are up to company standards.• Contributor of IT Team documentation.• Train new team members to get them up to speed.•Project Manager for IT Team•Track progress and milestones for IT Team•In charge of creating and managing dashboards displaying metrics and current status of projects

• Monitor wide spread service outages• Advise users on best practices• Work closely with Client Platform Engineers to ensure best user experience • Mac and Windows troubleshooting• Development server support• Exchange and Active Directory Support• Some Linux and scripting experience

•Responsible for imaging/logistics high priority tasks -Supplying and imaging laptops for large events -Working on tasks that require a quick turnaround -Work closely with service desk technicians to understand the user's IT needs•Experience imaging Mac and PC laptops and desktop•Report bugs during the imaging process to client platform engineers

•Manage Inventory•Hardware upgrades•Software troubleshooting•New hire setups•AV support

• Gilead Sciences • Data Migration (User State Migration Tool)• Installed various research and scientific programs• Mapped network drive and printers• VMware, Inc.• Imaged Mac and PCs• Installed Windows 7 and Linux OS on various different systems• Installed VMware software such as Workstation and Fusion• Scheduled time with user to deploy new system

• Imaged over 1,000 laptops over the course of 3 months for user upgrades, loaners and donations, resulting in employees getting their replacement computers faster and schools receiving donation laptops• Organized over a 1,000 laptops to be reformatted, by reorganizing logistics room and being the main source of contact from Facebook to the third party IT company, resulting in greater productivity and space for everyone in the logistics team• Facilitated imaging training for 3 new help desk technicians• Closed on average 75 Help Desk Tickets per week• In charge of always keeping all of the Help Desk on campus fully stocked with inventory• Always stayed positive and level headed• Experience troubleshooting Mac OS X and Windows 7 and 8• Installed various programs on user's systems • Gave inbox and calendar permissions to different mailboxes for users• Used Windows easy transfer and Rsync to perform data migration• Helped Users with network connectivity issues• Active Directory experience • Helped users install beta versions of company apps• Knowledgeable about different Mac and PC peripherals