Aaron G. Email & Phone Number

Covina, California, United States

Emanate Health – Where Healthy Comes FromOverviewWith 100 years serving the community, Emanate Health has grown to become the largest, nonprofit health care provider serving more than 1 million people in the San Gabriel Valley. Emanate Health provides leading care through our three hospitals, Inter-Community Hospital, Queen of the Valley Hospital, Foothill.

Los Angeles, California, United States

• Hands-on administration of 15 departments, 3 restaurants and 1358 guest rooms of the company IT infrastructure.
• Network monitor baseline system security according to organizational policies.
• Maintaining on prem Active Directory (ADDS), file sharing, drive mapping, file access authorization.
• Devise company emails, distribution groups, aliases, monitoring SMTP, POP, IMAP phishing vulnerabilities.
• Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.
• SaaS environments such as Office 365, Microsoft Teams, Outlook (OWA), SharePoint, google drive, drop box.

West Covina, California, United States

• Provide premium IT incident response for all customers.
• Offered computer tutoring to users in various operating systems and software applications.
• Set up PC hardware upgrades and installations, troubleshoot software and operating systems.
• Prepare customer broken systems for donation, recycling, or electronic disposal.
• Optimize customer satisfaction. Support onsite, over telephone or remotely for end users.
• Offer data recovery services, WIFI network setup, home printer services, PC custom building.

Ontario, California

• Install, configure, troubleshoot, and maintain server hardware and software including VPNs, wireless networks, load balancers, and virtual appliances to ensure their confidentiality, integrity, and availability to all.
• Manage ADDS accounts, firewalls/switches/routers, and WSUS security patches, certificate updates.
• Responsible for access control, passwords, and account creation and administration.
• Accurately define the day-to-day incidents, problems, and events in the trouble ticketing system.
• Apply the organization's goals and objectives to develop and maintain architecture.
• Operate common network tools (ping, traceroute, nslookup, ipconfig).

Santa Fe Springs, California

• Monitors the network, keeping system information up-to-date in various logs and spreadsheets.
• Troubleshoot TCP/IP, DNS, DHCP, LAN, WAPs, DMZ networking problems.
• Establish and maintain the user’s environment, directories, and security access controls.
• Design OS images with company software for various computer desktops, laptops, dispatcher HP tough books.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Remain abreast of changes in user and system software and portable device network components.

Santa Ana, California

• Managed the Global Support Centers for HGST and G-Technology, supporting computer storage devices.
• This included HDDs, SSDs, external storage, JBODs and Active Archive Systems management.
• Support OEMs, distributors, end-users and professionals, provided via telephone, email, forum and twitter account
• Closed all day-to-day calls and emails in record time daily.
• Created and implemented systems and best practices to continually improve the customer support experience.
• Worked closely with Product Managers to ensure smooth new product launches, creating the FAQs, support documentation, RMA processes and assisted in ensuring the support centers were trained and ready.

Covina, California

• Providing remote technical support using LogMeIn Rescue ticketing system to maintain classified customer information and quality workflow.
• Contract worker for antivirus software vendor/developer Cyber Defender.
• Closed all calls and emails in record time daily.
• Basic knowledge of networking principles and windows (XP-7) operating systems and Apple Mac OSX.
• Effectively prioritize and execute technical tasks in a high-pressure environment.
• Communicate technical terminology in an accessible manner to non-technical employees.

Baldwin Park, California, United States

• Utilize computer systems to confirm all customer information is correct, including phone numbers and addresses to handle skip tracing.
• Acquire basic understanding of Windows XP operating systems and Microsoft Office products (Word, Excel).
• Create excel spreadsheets listing people who have not made payments.
• Locate customers using credit bureau information, background checks, loan documents, paperwork or databases.
• Act as the liaison between creditors and customers and manages overdue accounts.
• Organize a list according to severity of delinquency.

Bachelor Of Science - Bs, Business Technology And Management

Bachelor Of Science - Bs, Information Systems And Cyber Security

Associate Of Science - As, Information Technology-Computer Networking Systems