Aaron G. Email & Phone Number

Covina, California, United States

Emanate Health – Where Healthy Comes FromOverviewWith 100 years serving the community, Emanate Health has grown to become the largest, nonprofit health care provider serving more than 1 million people in the San Gabriel Valley. Emanate Health provides leading care through our three hospitals, Inter-Community Hospital, Queen of the Valley Hospital, Foothill Presbyterian Hospital; our Home Care; and our network of more than 16 primary and specialty care locations. Emanate Health’s brand of technologically-advanced, comprehensive health care service is possible only through the combined effort of our talented employees, physicians, volunteers and donors who make up the Emanate Health family.Our missionEmanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment.Our visionWe are an integral partner in elevating our communities' health.Our valuesPatients and their families are the reason we are here. We want them to experience excellence in all we do through the quality of our services, our teamwork, and our commitment to a caring, safe and compassionate environment.Respect. We affirm the rights, dignity, individuality and worth of each person we serve and of each other.Excellence. We maintain an unrelenting drive for excellence, quality and safety, and strive to continually improve all that we do.Compassion. We care for each person and each team member as part of our family.Integrity. We believe in fairness and honesty and are guided by our code of ethics.Stewardship. We wisely care for the human, physical and financial resources entrusted to us.

Los Angeles, California, United States

•Hands-on administration of 15 departments, 3 restaurants and 1358 guest rooms of the company IT infrastructure.•Network monitor baseline system security according to organizational policies.•Maintaining on prem Active Directory (ADDS), file sharing, drive mapping, file access authorization.•Devise company emails, distribution groups, aliases, monitoring SMTP, POP, IMAP phishing vulnerabilities.•Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.•SaaS environments such as Office 365, Microsoft Teams, Outlook (OWA), SharePoint, google drive, drop box.•Virtualize servers and utilize management tools. (Hyper-V, VMWare vSphere, Azure virtual machines).•Ongoing system life cycles. (account maintenance, data backups, maintain system performance, install and configure hardware/software drivers, firmware, security definitions, and patch updates).•Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing.•Operating system command-line tools for automation (PowerShell, batch scripting testing and deployment).•Utilize computer protection tools (web filters, IDS and IPS, antivirus software, anti-spyware,).•Develop, update, and/or maintain standard operating procedures (SOPs) and Service Level Agreements (SLAs).•Ensure the network infrastructure, guest network, point of sale system (POS) and payment management service (PMS) meets security encryption standards in alignment with PCI DSS v3 standards. •Diagnose DNS, DHCP, LAN hardline, wireless access SSIDs, TCIP/IP protocol connectivity faults.•Configure firewall ports, network switch (L2/L3) VLANS, spanning tree, trunk ports, router AES encryption. •Interface with department staff, stakeholders, clients, vendors and 3rd party contractors.•Recovering failed systems/servers utilizing recovery software, data backups, failover clusters, replication.

West Covina, California, United States

• Provide premium IT incident response for all customers.• Offered computer tutoring to users in various operating systems and software applications.• Set up PC hardware upgrades and installations, troubleshoot software and operating systems.• Prepare customer broken systems for donation, recycling, or electronic disposal.• Optimize customer satisfaction. Support onsite, over telephone or remotely for end users.• Offer data recovery services, WIFI network setup, home printer services, PC custom building.• Prioritize business tasks and assignments in order to meet deadlines.• Document all daily procedures and create customer invoices.

Ontario, California

• Install, configure, troubleshoot, and maintain server hardware and software including VPNs, wireless networks, load balancers, and virtual appliances to ensure their confidentiality, integrity, and availability to all employees.• Manage ADDS accounts, firewalls/switches/routers, and WSUS security patches, certificate updates.• Responsible for access control, passwords, and account creation and administration.• Accurately define the day-to-day incidents, problems, and events in the trouble ticketing system.• Apply the organization's goals and objectives to develop and maintain architecture.• Operate common network tools (ping, traceroute, nslookup, ipconfig).• Monitor key performance indicators (KPIs) of network stability, security posture, and availability.• Collaborate effectively with staff, contractors and 3rd party vendors.• Function effectively in a dynamic, fast-paced environment.• Apply cybersecurity and privacy principles to organizational requirements relevant to confidentiality, integrity, availability, authentication, non-repudiation.• Configured and managed company 'bring your own device' (BYOD) mobile devices including MDM and wireless carrier administration and account management.• Safeguarded BYOD mobile devices with secure multi-factor authentication (MFA) software.• Establish and maintain automated security control assessments.• Create hardware/software inventory of active and end of life systems, licenses, and devices.

Santa Fe Springs, California

• Monitors the network, keeping system information up-to-date in various logs and spreadsheets.• Troubleshoot TCP/IP, DNS, DHCP, LAN, WAPs, DMZ networking problems.• Establish and maintain the user’s environment, directories, and security access controls.• Design OS images with company software for various computer desktops, laptops, dispatcher HP tough books.• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.• Remain abreast of changes in user and system software and portable device network components.• Update firmware, security definitions, drivers, and patching operating systems as required.• Load and update software applications as required.• Manage network printing via print manager server, and network technical resources.• Monitor anti-virus software and ensure that desktops and laptops are properly patched and up to date.• Manages company cell phone hardware and apple mobile IOS devices and arranges repairs and replacements.• Notified IT Manager of any recurring problems being presented by network users.• Escalates network and computer problems to the IT Manager if necessary.• Focus on Track-It software and (EBS) Electronic Business Solutions software.

Santa Ana, California

• Managed the Global Support Centers for HGST and G-Technology, supporting computer storage devices.• This included HDDs, SSDs, external storage, JBODs and Active Archive Systems management.• Support OEMs, distributors, end-users and professionals, provided via telephone, email, forum and twitter account • Closed all day-to-day calls and emails in record time daily.• Created and implemented systems and best practices to continually improve the customer support experience. • Worked closely with Product Managers to ensure smooth new product launches, creating the FAQs, support documentation, RMA processes and assisted in ensuring the support centers were trained and ready.• Maintain records of equipment performance, reliability, failures, upgrades and safety issues.• Keep management informed of issues within the department and problems regarding client and product services.• Strong support knowledge acquired of Touro Could Backup, Live Studio, SAP, Lotus Note, and G-Technology products and Apple Mac OSX Time machine utility.

Covina, California

• Providing remote technical support using LogMeIn Rescue ticketing system to maintain classified customer information and quality workflow. • Contract worker for antivirus software vendor/developer Cyber Defender.• Closed all calls and emails in record time daily.• Basic knowledge of networking principles and windows (XP-7) operating systems and Apple Mac OSX.• Effectively prioritize and execute technical tasks in a high-pressure environment.• Communicate technical terminology in an accessible manner to non-technical employees.• Troubleshoot client-side issues via LongMeIn123, TeamViewer, or Any Desk remote software.• Diagnose and repair hardware and software faults related to Cyber Defender products.• Communicate to customers utilizing analytical skills to find the root cause of their problem.• Following up with clients to ensure the problem is resolved to their satisfaction.

Baldwin Park, California, United States

• Utilize computer systems to confirm all customer information is correct, including phone numbers and addresses to handle skip tracing.• Acquire basic understanding of Windows XP operating systems and Microsoft Office products (Word, Excel).• Create excel spreadsheets listing people who have not made payments.• Locate customers using credit bureau information, background checks, loan documents, paperwork or databases.• Act as the liaison between creditors and customers and manages overdue accounts.• Organize a list according to severity of delinquency.• Inform clients of overdue accounts and amount currently owed.• Send statements of delinquencies or satisfied debts to the credit bureau.• Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.• Purge records if debt has been satisfied or the person is deceased.• Follow federal and state laws dealing with debt collection.• Work independently and with all employees safely and in a healthy workplace to support operations.

Bachelor Of Science - Bs, Business Technology And Management

Bachelor Of Science - Bs, Information Systems And Cyber Security

Associate Of Science - As, Information Technology-Computer Networking Systems