Alberto Gosatti Email & Phone Number

Lugano, Canton Ticino, Svizzera

• Develop and maintain strong relationships with the customers
• Secure efficient client retention by securing/increasing clients’ satisfaction in terms of requests, offers and SLA implementation
• Lead a virtual team of Service-/Solution Managers to support customer needs
• Coordinate commercial proposals
• Develop account plans: analyze and understand customer requirements, strategies, future plans and expansion activities, in order to increase customer’s wallet share through up-selling opportunities
• Track, manage and report ongoing activity relative to the account plans

Lugano

Act as single point of contact for all IT service management for one of the key client of the company.Ensure that delivery is made against contractual obligations (costs and quality).Monitor the quality of the services according the SLAs proactively identifiying possible enhancements.Manage major incidents management and ensure root cause identification.

Lugano

Ensure seamless end-to-end provision of Avaloq services by combining and coordinating delivery unitsSupervise the day-to-day service delivery and general client satisfaction in line with the signed Service Level AgreementsLiaise with architects, functional domain owners and relevant third parties to ensure that non-functional requirements are properly.

Lugano