Alex Owens Email & Phone Number

Detroit, Mi, Us

London, Gb

• Introduced PowerBI to analytics team, and supported team members as they learned the application• Analyzed and visualized ITIL Data relating to IT support metrics such as Incidents, Outages, Problems, and Changes using ServiceNow and PowerBI• Hand-crafted data solutions in an accessible and aesthetically cogent manner■ These solutions have helped IT support teams lessen the impact of incidents, regain functionality quicker after outages, and track the progress of permanent solutions through the use of OKRs, KPIs, and accessible interfaces• Worked with ServiceNow reports to clean and retrieve datasets with hundreds of thousands of rows• Developed workflows through ServiceNow, Power Automate, and Power Query to automatically refresh monthly data on a set schedule• Supplied data products to Senior management of banking products, who distributed filtered data to their Banking Product teams• Won FDM Consultant of the Month, February 2024

London, Gb

Analyzed and visualized data relating to Return-To-Office (RTO) badge-swipe data using Excel• Cleaned up and updated data sent from a variety of sources to be used in COVID quarantine/government mandate information dashboards using Excel and SharePoint• Developed Excel functions to improve my ability to efficiently produce several weekly RTO reports provided to department heads and other officers• Managed proprietary RTO return request system which facilitated the approval of the return of 20,000 employees to their offices across the globe• Provided support for updating in-office public-facing dashboard data visualization systems• Leveraged SharePoint document repository and Salesforce database to update quarantine / government mandate information used in firm-wide dashboards• Provided technical support to various groups and individuals by leveraging Excel & Power Query functionality to increase efficiency in time-consuming tasks

Dearborn, Mi, Us

• Organized an IT-wide innovation initiative to bring Robotic Process Automation (RPA) to Carhartt through a 2-day Bot-A-Thon to establish viability of manual task automation in the Carhartt workplace• Built and validated IT automation use-cases using Automation Anywhere’s RPA software (e.g., invoice entry/processing, order confirmations)• Analyzed and combined IT service statistics using Power BI and ServiceNow (e.g., service uptime, IT task completions) into a single dashboard report• Organized and categorized infrastructure software components in Microsoft Azure to improve debugging efficiency