Adam Gower Email & Phone Number

Greater Seattle Area

• Troubleshooting and maintenance of 30 home office users and 65 regional retail locations• Assisting Migration of on-premise servers to a Virtual Private Cloud on Amazon Web Services. • Working with a small team to test,configure,and deploy a new POS system along with Meraki/Cisco WiFi access points and Windows 7 PC's company wide. • Server management in an AWS environment.• Management of user accounts, groups and memberships using Active Directory user administration with Exchange• Microsoft Office 365 management and deployment in a hybrid Exchange environment • Research and management of ZenDesk, a web based ticketing system• Management of technical vendors and contract employee's to implement new technology while decreasing costs• Migration into a analog free office• Support in a Windows environment with Windows 7/8/10 client machines and servers running Windows Server 2008(R2)/2012(R2)/2016 • End user support from c-level corporate to retail locations• Analog voice and data device troubleshooting and support• TCP/IP and VPN topology configuration mainly Checkpoint R75.40 Gaia UTM-1 Edge X/N Series• Creation of technical policy and procedures for users at retail and corporate level• Point of sale support including programming, rebuilding and maintenance • Ticket creation, maintenance, organization using Track-it software• On-call 24/7 for emergency issues

· Responsible for marketing and advertising five weekly events· Management of over 15 staff members while in operations· Overseeing a 200 person capacity bar/nightclub· Booking and hosting of private paid events· Nightly financial accounting and closing duties· Collaboration with promotions group to turn a Thursday into our most lucrative night of the week· VIP and Celebrity hosting

· Hiring and training of staff· Management of staff while in operations· Structuring of bar staff duties· Placing and receiving orders· POS troubleshooting and maintenance

· Overseeing a 1000 person capacity nightclub· Booking and hosting of private paid events· Nightly financial accounting and closing duties· Management of staff while in operations· Customer services including complaints and issues