- Deployed and supported various physical, virtual, and cloud based servers running Windows, Linux, and Mac OS X- Responsible for procurement and management of school owned computers and tablets- Created and maintained NetBoot, NetRestore, and Casper Imaging configurations- Evaluated and deployed patches and software upgrades for Windows, OS X and iOS- Responsible for managing security policies and software updates- Maintained the school’s Active Directory infrastructure- Administrated the school’s Google Apps accounts, groups, and services- Implemented backup and disaster recovery solutions for services, servers and client machines- Worked with administration to create policies regarding the appropriate use of technology across the three divisions- Collaborated with Office of Student Enrollment to create accounts and data imports for WhippleHill and Blackbaud Education Edge- Researched and evaluated new products and solutions for integration into existing environments- Managed helpdesk staff’s deployments of end user laptops, iPads, phones, and MiFi devices- Managed training and professional development for helpdesk staff and Technology Coordinators- Responsible for creating deployment strategies for BYOD, 1:1 and school owned devices- Managed and oversaw the school’s Chromebook 1:1 beta program- Developed various Self Service policies to empower the end user to resolve issues faster, without requiring helpdesk assistance- Responsible for managing and evaluating summer interns- Managed team that was responsible for community outreach and computer donations to Latin School’s Uptown Initiative partners- Managed the school’s internal and external DNS using Infoblox, Dynect Managed DNS, and Microsoft Server- Maintained and supported the school’s various Filemaker and MySQL databases- Managed the school’s Cisco VOIP phone system- Backup and support for the Network Administrator

- Worked directly with Middle School teachers to integrate the use of technology in the classroom- Met with Middle School division director on weekly basis to review technology related issues- Designed, implemented and evaluated the Middle School’s 1:1 iPad program- Responsible for budgeting and procuring iOS apps with Apple’s Volume Purchase Program (VPP)- Created custom JAMF Server attributes to track, manage and scope iOS devices- Created policies and documentation for teachers, students and parents regarding the use of technology in the Middle School - Designed and distributed surveys to students, faculty and staff to learn about how technology is being used- Hosted several informational meetings for parents regarding a wide variety of IT topics- Assisted architects and contractors in planning network and A/V installations for newly constructed floors of the Middle School - Oversaw Installation, repair and programing of Crestron A/V equipment- Designed and installed classroom recording systems using Panopto, PTZ cameras, and programmable microphones- Worked with Middle School students and teachers on various school projects- Trained Middle School students on using various Apple, Microsoft and other 3rd party software solutions

- Diagnosed and repaired a wide variety of hardware and software issues for various Apple products- Effectively communicated with end customers in an effort to effectively diagnose and repair problems- Developed timely techniques and solutions for repairing mobile, portable and desktop platforms- Consistently a top performer within all customer satisfaction metrics and expectations set forth by management - Led team that maintained the store’s servers, network and demonstration machines

- Worked with sales representatives and the marketing manager to develop multiple point of sale campaigns for a variety of domestic and imported beer and wine brands.- Implemented and developed a variety of advertising solutions for statewide and regional markets.- Responsible for maintaining and repairing a variety of wide format printers and computer terminals (both Apple and Windows based).- Designed and modified beer and wine labels in accordance with government regulations. - Developed an on-line ordering system that enabled sales representatives to request point of sale merchandise and assorted print media. - Extensive experience with layout and printing for a variety of different applications.- Responsible for ordering and approving the necessary materials for the advertising and point of sale process.

- Hired, trained, and supervised a staff of 5 paid directors, and 100 volunteers. - Sold a variety of underwriting and advertising segments to local businesses and organizations. - Implemented several promotional campaigns geared towards college students. - Developed and implemented market research surveys of our listener base. - Responsible for planning and executing multiple concerts and outdoor music festivals. - Achieved annual fundraising goals of $18,000 during four consecutive years.- Responsible for developing and maintaining annual financial budgets. - Produced a variety of pre-recorded radio advertisements, jingles, and station I.D.’s.

Sales and Business Marketing

- Diagnosed, repaired, and managed over 110 computers running the latest Apple operating systems of the time. - Implemented and studied technical server and network management skills. - Performed routine back-ups and software updates through Xserve admin software. - Responsible for monitoring and reporting equipment and software abuse.- Responsible for maintaining and repairing OS X and Windows based computer lab desktops and printers- Created and deployed software patches and scripts to resolve a wide variety of issues- Maintained and enforced computer lab policies