Agraj Sethi Email & Phone Number

Chennai, Tamil Nadu, India

Assisted Onsite Account Manager (AM) in P&L responsibility for Fortune 100 customers in West Coast (NAM) Region for four years and APAC for one year resulting in increased revenue year on year.o End-to-end management of assigned accounts, overseeing both account and delivery operations.o Skillfully managed account-level resource staffing with a focus on margin optimization.o Conducted operational activities, including but not limited to resource staffing (onboarding, offboarding), delivery, deckcreation, Invoicing and client interactions.o Assisted in Managing teams along with Delivery and Account Manager.o Led the seamless creation and renewal of Statements of Work (SOW), ensuring accurate documentation of project scopes,deliverables, and timelines.o Collaborated with cross-functional teams to ensure seamless account and delivery operations.o Implemented efficiency improvements in resource staffing processes, reducing onboarding and offboarding times.o Spearheaded initiatives to enhance client satisfaction through proactive communication and tailored solutions.o Maintained a Customer Satisfaction Score of 4.0 & above, identifying issues and resolving them proactively.

Chennai Area, India

Chennai Area, India

Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.Mapping of new projects and new builders in designated territories, acquisition of new projects and new builders to ensure coverage across designated territory.Responsibility service delivery ensuring client retention and reference.Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives.Responsibility for the entire process of lead management, sales and business development for the region.Driving scale and growth through proper sales planning and precise execution.Data management to ensure 100% coverage in assigned territory and tracking other key parameters.

Chennai Area, India

Contus is a leading Mobility, Cloud, and Web Solutions Company. We've been delivering innovative solutions through our products and services for our clients in more than 40+ countries since 2008. CONTUS is a leading web, mobile and cloud solutions and development company based in Chennai and USAResponsibilities: Business Consultation: Understanding client requirements, analysing it and providing solutions for the same. Apart from that understanding the client business model in detail and providing additional consultation on how to expand their business and develop a National, Global Reach.Creating effective solutions along with the Mobility solution experts / Architects of Contus Project Time Management: Coordinating with different stakeholders of the project including Business Analyst, Developers, Testing team and making sure that project gets completed on time and delivered on targeted date while creatingAccount Management: Developing a long-term relationship with the client. Account manage and Monitor their business activity from time to time and either up-sell or cross-sell contus products/solutions which would help them in performing their business site/website/blogs betterPipeline Management: Strong understanding and effective usage of CRM with a constant update on the stages of project cycle as well as effective utilisation of resources provided to build a strong sales pipeline and channelling all leads successfully into the various stages of the sales funnel and making sure that every client gets the solution he requires from contus.Also strong knowledge about the current Industry trends, best business practices and competitor's products and services. Have gained experience in strategic consulting including developing the business plan and sales strategy!

Chennai Area, India

Bringing in SMB sellers, Private Brands to get listed into Amazon.in.Account Manage the Sellers to grow their business in Amazon.Provide end to end Services required to be successful at Amazon.in.

Research and Pilot Testing RoleResearch on bulk sales generation methods through inside salesCoordinate with different team leads to assist their team in understanding process gaps and maximize saleCoordinate with marketing teams to generate insights for marketing campaign Coordinate for Goal Setting, Target Setting meeting with Team leads.

Chennai Area, India

Referral Generation from the premium customer base and conversion to sales.Implementation of rewards for referrals.Implementation of closer techniques for New lead sources ( FB, Linkedin, Webinar )Setting up of teams based on lead sourcesInsights and contribution for deploying of Campaign, Ads and new Marketing Initiative Assisted in recruiting new sales members Brand Negative review tracking and handling strategy

Chennai Area, India

Learning and implementing SPIN Technique.Qualifying cold leads and converting them to procure online training program for GReTaking ownership and P&L for an assigned set of Lead portfolio and generating revenue for targets against month, quarter and Year

Mba, Marketing And Hr

Education record

Education record