Senior Engineer for Orlando and Miami Mobile Switching Centers.Utilize in depth knowledge of Nokia routing and switching protocols, including MPLS, VPLS, VPRN, Epipes, BGP, ISIS, OSPF, static routing, etc. to assist market in deployments and troubleshooting/outage resolution. Create and streamline processes to create greater efficiency in RAN deployment.Assist market by providing expert knowledge on RAN and routing equipment from Nokia, Ciena, Cisco, and Ericsson.Delegate task load among team based on strengths of each team member, ensuring that work is completed on time and accurately.Created multiple tools used throughout the company to configure routers.Created training videos used through the company explaining how to configure routers and basebands.Play a key role in restoring services to several Gulf island communities after Hurricane Ian. This included creating custom temporary configs to rearrange afflicted cell sites in a ring using MW hops to get them back on the air. Oversaw expansion of switch facility which included a two story addition with new commercial electrical feeds, AC power plant, HVAC, and network equipment.

Created various configuration templates for Nokia routers (to support Ericsson RAN/LTE/5G and Corning SpiderCloud) that are being used in several markets across the US.Created several videos demonstrating processes like rVPLS conversions, Ericsson IP changes, VLAN changes, etc. that have been used across the country. Install, configure, and monitor a variety of switching and routing equipment from Nokia, Cisco, Juniper, Brocade, Extreme Networks, and other vendors in a SAP location.Install and test fiber connections within the plant/switch, including fiber scoping, fiber tracing, and RFC testing.Troubleshoot and manage major cell site outage response by performing fiber OTDR testing, opening tickets with telco vendors, and coordinating with field technicians.Coordinate installation, testing and troubleshooting on voice and data network platforms and transmission facilities (dark and lit fiber services, Gigabit Ethernet Services, OC, T3, T1, and DSO).Assisting with maintaining system applications using traffic and capacity monitoring tools to track errors and keep network performing optimally.Work with field engineers to deploy new cell sites as well as troubleshoot performance issues. Monitor building automated systems to maintain operation of network equipment such as AC/DC power systems (batteries, generators, rectifiers, inverters, BDCBBs, etc.) as well as HVAC/CRAC systems.

Install, configure, monitor, and troubleshoot a variety of switching and routing equipment from Nokia and Cisco in a SAP location. Coordinate installation, testing and troubleshooting on voice and data network platforms and transmission facilities (dark and lit fiber services, Gigabit Ethernet Services, OC, T3, T1, and DSO).Assisting with maintaining system applications using traffic and capacity monitoring tools to track errors and keep network performing optimally.Work with field engineers to deploy new cell sites as well as troubleshoot performance issues. Monitor building automated systems to maintain operation of network equipment such as AC/DC power systems (batteries, generators, rectifiers, inverters, BDCBBs, etc.) as well as HVAC/CRAC systems.

Winner's Circle 2019 Attendee - awarded to the top 10% of account managers in the country.Manage relationships with our customer base by providing training, resolving escalations in a timely manner, and evaluating the state of businesses to determine new ways for Verizon to help increase efficiency.Support retail staff by providing them with the information and tools they need to help local small business grow.Lead store teams to exceed quotas and manage churn. Assess individual and team performance and develop plans to narrow competency gaps.Maintain and pass on knowledge products and solutionsGrow business customer base through daily prospecting (cold calling, warm calling, mailing, e-mail, inMail, etc.) and meeting customers on site or in store.Use solution-based selling to demonstrate value of Verizon products and services, recommend solutions based on the needs and state of the business, negotiate and close sales.

Leveraged leadership skills to quickly gain the buy-in and trust of a highly tenured staff.Drive profitable growth and reduce churn by ensuring that the team sells with integrity.Mentor and develop team members to meet their career goals through observational coaching, role playing, and one-on-one reviews.Developed effective spreadsheets used during reviews to illustrate to team members how certain metrics affect pay and what team members may potentially lose when targets are missed.Leading the store to attain the highest pull-through rate in the district through the conversion of traffic into new lines.

Tended to the needs of our customers by actively listening and catering solutions to each customer's lifestyleBuilt genuine relationships with customers to create an amazing experience and guarantee customer satisfaction and retentionAssisted management by taking an initiative to train peers, share best practices, and help the store succeed Top 10% of Reps by August 2014Won awards in the first half of 2015 for Lowest Return Rate, Highest Device Payment Take Rate, and Team PlayerTook on the role of Growth Champion in July 2015, led the store to the highest incremental percentage of 57% by September

Director of Sales for Edelweiss Imports, Inc., importer of Tucher and Lederer.Represent Tucher Brau in Florida, Georgia, Alabama, North Carolina, and South Carolina.Called and visited restaurants, bars, and stores throughout our territory to generate salesOrganized and attended events to increase brand awarenessDeveloped a new marketing strategy including online advertisement and social media marketing; created new marketing tools such as sale sheets, banners, more appealing easy to read tap handles, etc.Cultivate relationships with new accounts and maintain relationships with existing accounts.

Composed/drafted correspondence, court orders, pleadings, memoranda, reports, e-mails, and other documents while observing strict confidentiality; scheduled meetings and travel; answered phonesHelped create new procedures in order to streamline the scheduling of court hearings, reducing the misallocation of hearing time slots and allowing more hearings to be scheduled during any given dayCreated a system to make the Judicial Review office paperless, effectively reducing costs for supplies and in man-hours by thousands of dollars