Munish Agrawal Email & Phone Number

Reading, Reading, United Kingdom

Reading, England, United Kingdom

Reading, England, United Kingdom

Reading, United Kingdom

+ With specialisation in identifying Digital Transformation opportunities and driving the change, I have gained new logos for Digital Transformation through proactive proposals leading to 20M+ revenue annually + Leading team of 10+ product owners assigned to multiple Services / ProductsTelefonica (O2), United Kingdom+ Managed multi-year strategic transformation programme impacting complete customer journeys.+ Worked with multiple work streams and 9 member core team in launching new product from conception leading to annual benefit of 20mn+ while ensuring all aspects revolve around customer experience and journey. + Owned the key aspects of product development and launch from vision, defining product backlog, NFRs, vendor contracts to release cycle. Received “Standing Ovation” award.+ Managed 2 services / products, coordinated with vendors / internal stakeholders while capturing market response and planning for future upgrades. Improved retention rate by 5% and enhanced CSAT by 2 points.Vodafone, United Kingdom+ Led Digital Transformation programme for completely revamping the Ordering platform with multi disciplinary teams+ Created Service Design Packs containing customer journeys, SLAs, KPIs. ITIL and fulfilment processes ensuring service readiness for launch.+ Proposed and Implemented strategic / tactical initiatives for improving revenue realisation by 5% within 1 year.KPN, The Netherlands+ Aligned Strategic and Operational Capabilities across product offerings and customer segments resulting in annual cost savings of > £11 mn in Opex and Capex.

Gurgaon, India

+ Defined road map and recommended strategies for Working Capital Management, Improving Sales, Sales Incentive and Organisation Structure for US$ 95M Steel conglomerate in Vietnam. Also, provided guidance on Fixed Assets, Inventory and Vendor Management. Reduced Cash Operating Cycle from 7 to 3 months and improved Sales by 20%.+ Analysed complete supply chain for US$ 30M Food Company and recommended strategic actions for business process improvement to increase effectiveness of current operations. Consulted company on performance indicators for sales force and reinvented complete organisation chart. Performed financial analysis and created costing model for better product pricing and planning.+ Explored market share for international client after defining market segment on product and geography; analyzed competitive scenario and market drivers. Interviewed General Managers, Managing Directors to understand strategic growth plan and re-engineered processes to have higher efficiency and endurance to market fluctuations.

Rotterdam Area, Netherlands

+ Worked directly with senior management and key stakeholders, including CEO, Strategy, Finance, and Operations Director, to create Business Development Strategy for Energy Company Eneco’s penetration into Asian markets, with emphasis on aggressive expansion into China. Strategy utilised the company's expertise in Renewable Energy.+ Identified new customer segments for Startup Company in Netherlands through extensive market research and prepared marketing strategy plan.

St. Louis, Usa & Noida, India

+ Led 10-member team to implement entire project life cycle in critical projects generating US$2.5M revenue annually; received “BEST TEAM” award. Developed project plans, risk analysis, and risk mitigation strategy, after thorough impact analysis for highly complex projects and engaged actively in quality audits.+ Visited client offices in St. Louis, USA to formulate strategies for future projects with Program Directors. Analysed and prepared requirement documents and coordinated with teams in India and USA for smooth project delivery.+ Implemented process improvement techniques and provided cost benefit of US$ 60K.

Noida, India

+ Managed 15-member team spread over multiple locations to deliver a critical IT Merger project between AT&T & BellSouth. Project lasted one year and was completed in three phases. Developed project plans including budgeting, risk mitigation, business continuity plan and resource allocations after thorough impact analysis in all three phases. Project generated US$4.2 M revenue and I received "PAT ON THE BACK" award for demonstrating leadership and delivering excellent quality. + Developed software applications; received “LETTER OF APPRECIATION” for commendable performance and achieving 4.98/5.0 in customer satisfaction survey.

International Full Time Mba, Advanced Strategy And General Management

Activities and Societies: Actively participated in all Consulting and Marketing club events.Rotterdam School of Management has.

Bachelor Of Engineering (B.E.), Telecommunication & Information Technology

Activities and Societies: - Organized first three day annual cultural festival. Promoted college brand and collected INR 300K.