Puzzel provides omni-channel cloud contact centre technology to deliver voice, email, sms, web chat and social media supported by advanced management and performance monitoring.Puzzel allows agents and contact centre management to deploy full multi-meda communication channels along with Workforce Management, intelligent FAQ's / Knowledgebase and CRM from one single agent user interface. Puzzel Web RTC softphone and expert integration experience enable contact centres to work with one single supplier for all contact centre requirements.www.puzzel.com

mplsystems is an award winning provider of contact centre, Customer Service CRM and field service management software. mplsystems offer a unique, modular approach which enables us to build engagement solutions around each organisations individual processes and existing systems.This innovation has led to our inclusion as one of only 2 European companies in the 2015 Gartner Magic Quadrant for the CRM Customer Engagement Centre. This is in addition to numerous analyst listings and awards including our number 1 position in the CCH Contact Centre Technology Awards. Mplsystems works with many clients globally including major brands such as Cofely, Babcock International, Ford Retail, Aviva, Fitness First and Iceland through to small, start-up businesses. Our solutions have enabled these organisations to efficiently and seamlessly resolve customer issues, have delivered a 90% reduction in call backs, 40% improvement in lead closure and 40% improvement in agent performance. Find out more www.mplsystems.co.uk

ANS is an award-winning Managed Services and Cloud provider in the UK, delivering specialist Managed Infrastructure, Workspace and Protection Services that help our customers across the public and private sectors increase efficiency, improve user productivity and deliver business value IT. With an annual turnover of £47m. We have over 600 customers spread across the public and private sectors, including the Garmin, Salford City Council, Thompsons Solicitors, Guy’s and St Thomas’ NHS Foundation Trust, Addleshaw Goddard, and Liverpool Airport. Our 98% customer retention rate reflects our consistently high quality of customer service, coupled with a keen understanding of our customers’ needs. ANS is one of the UK’s fastest-growing companies and one of the only companies in the UK to hold the highest possible accreditations with our partners Cisco, NetApp, VMware and Microsoft, which means that no other company can deliver our level of proficiency in partner technologies. We are currently the NetApp EMEA FlexPod Partner of the Year, NetApp EMEA Support Service Partner of the Year, Cisco Data Centre and Virtualisation Partner of the Year and VMware Public Service Partner of the Year. In addition to numerous sector awards and accreditations, ANS are proud to be voted 9th in the Sunday Times Best Companies to work for, together with Manchester Evening News Business of the Year. ANS employs a team of 200 across offices in Manchester and London. Each and every member is an expert at what they do and demonstrates a commitment to delivering outstanding customer service on a daily basis. To find out more about ANS visit www.ans.co.uk

Customer Engagement Solutions

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