Ahmed Shaker Email & Phone Number

Dubai, United Arab Emirates

• Improved transaction compliance by {100%} adhering by the UAE Central Bank guidelines.• Improved AML adherence by conducting due diligence as per the UAE central bank guidelines, ensuring {100%} regulatory compliance.• Achieved monthly branch target by implementing strategic sales initiatives, resulting in a {15%} increase in transactions volume.• Processed more than {80} customer requests daily, and addressing complaints and handling currency bookings efficiently for optimized operations.• Improved customer satisfaction by {20%} through effective complaint resolution and sharing policy updates with branch staff.• Boosted branch profits by selling and purchasing currencies at optimal rates, resulting in a {20%} increase in profit margins.• Selling company's product (AL-ANSARI TRAVEL CARD) by offering and explaining the card benefits and ensuring to sell more than {10} cards per month.• Provided excellent customer experience by answering calls professionally, resulting in a {30%} increase in customer satisfaction ratings.• Ensured {100%} timely completion of administrative tasks by assisting the branch manager with operational duties.• Managed more than {80} daily customer queries providing tailored guidance through exceptional service.• Completed financial transactions accurately and timely with {100%} accuracy and managing financial transactions and ensuring quality service to customers.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Cairo, Egypt

• Achieved branch KPIs by meeting monthly sales targets and increasing product sales by {25%}.• Enhanced team performance by coaching more than {10} team members, resulting in improved efficiency and sales results.• Elevated team standards by utilizing leadership skills, resulting in a {15%} increase in employee engagement scores.• Increased efficiency by staying updated on technology trends, resulting in {15%} faster transaction processing times.• Delivered outstanding customer experience, improving customer retention rates by {20%} through effective relationship building.• Drove customer service excellence by coaching team members, leading to a {40%} increase in positive customer feedback.• Established long-lasting relationships with customers, enhancing trust and respect through improved interactions.• Achieved workplace efficiency goals by developing andimplementing strategies, resulting in a {30%} productivity increase.• Transformed team environment by fostering respect and inclusivity, resulting in {25%} improved employee morale.• Achieved sales targets by promoting and selling company's products, resulting in a {35%} increase in overall sales.• Aligned strategic sales plans with company objectives, resulting in a {50%} growth in market share.

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

• Increased sales of banking products by {30%} through promoting loans, credit cards, and other financial services.• Resolved customer inquiries daily, improving response time by {45%} and enhancing overall service quality.• Maintained strong client relationships by addressing concerns and understanding needs, leading to a {30%} customer retention rate.• Achieved {15%} increase in sales presentations by suggesting tailored banking products and preparing promotional materials effectively.• Updated with current banking policies daily, ensuring {100%} compliance with new regulations and trends.• Implemented {10} innovative solutions from customer feedback, resulting in a better customer environment and increased satisfaction.• Achieved {100%} positive customer experiences by promptly resolving issues and delivering accurate product information.

Cairo, Egypt