Contact Center Engineer
CurrentProvided in-depth level 4 technical assistance for an elite group of Cisco Partners and Customers of Cisco Unified Contact Center and Cisco Unified Communications technologies including: Cisco Unified Call Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE), Cisco Hosted Collaboration Solution for Contact Center (UCCH), Packaged (PCCE), and Express (UCCX), Cisco Intelligent Contact Manager (ICM), IPIVR and Customer Voice Portal (CVP), Voice Gateways, Gatekeepers, SIP Proxies, CUBE, ACME, CAD, CTIOS, Finesse, VXML, Webview, CUIC, Outbound Option, CCMP, Reporting, Scripting, AST/TTS, CIM/WIM, Voice Recording and Monitoring, Interactions with third party ACDs, WFM, CRM, SBC Elements, among others.