Enhanced Content Media Editor; Kids/Teen/Family Metadata Analyst
Determined metadata, tagging, and regional ratings to optimize movies and TV series to preferences and maturity of members, improving the user experience and keeping kids safe from harmful content.Triaged and investigated Production UI/UX issues reported by customers and Netflix employees. Quickly identified and implemented scalable resolutions independently and with Engineering, resulting in increased customer satisfaction and retention.Curated visually-engaging and enticing imagery and video to showcase Netflix Originals, Marvel, Star Wars, Disney, and other high-profile movies and shows for millions of subscribers to discover new content, to understand why it was relevant, and to want to start streaming it.Implemented back-end support for numerous, concurrent A/B testing cells to rollout and gauge user acceptance of potential enhancements to the Netflix service. Iteratively worked with engineering and product teams to adjust these experiences to maximize user adoption and satisfaction.Tracked upcoming launches of Day-After-Broadcast programming across multiple regions and time zones and ensured pre-production set-up was flawless, often with little lead time or on weekends.Capitalized on decades-worth of knowledge about movies, TV shows, animation, comics, and pop culture when developing relevant (and spoiler-free) “binge-worthy” streaming experiences for both novice and seasoned fans.Helped create the most visually-engaging and enticing pre- and post-play sessions for users to consume their favorite content without interruption on mobile, desktop, smart TV, and gaming consoles.