• Own the relationships with identified partners to drive mutual referrals through the implementation of co-branded marketing, and program creation and management.• Manage cross-functional team collaboration to build a lead referral channel for partners.• Assist Chief Growth Officer with special projects.

• Developed a customer-focused response template creating significant efficiencies for the RFP process. Slashed the time of RFP preparation from one week to two days. • Created an RFP tracker, allowing the team to more easily identify reasons for losing a proposal and how to better predict a customer’s response. This program increased Scorpion’s “win” rate by 20% in one year’s time.• Partnered with the President of Healthcare Sales to build a new sales strategy that leveraged account-based marketing, Developed a tagging system within the CRM to create iterative improvements based on analysis and feedback resulting in an influx of inbound leads; a $0-dollar marketing spend.• Analyzed 12 months of sales projects and developed a strategy to improve and standardize an irregular product pricing process. Established consensus between Sales and Delivery teams with new and consistent pricing structures based on data analysis.• Led cross functional initiatives with the Healthcare Sales team which lead to significant revenue growth year over year. • Spearheaded projects and overhauled processes which led to increased performance of lead creation, lead distribution, resource allocation and lead nurturing, contributing to overall contract value growth.• Collected, measured, and tracked sales performance data and delivered packaged insights directly to the President and C-Suite.

• Orchestrated and implemented a reseller support system reducing costly support requests by 50% in the first three months of service.• Developed and hosted a new, streamlined training program and webinar series which generated a deeper level of support and created new upselling opportunities. • Built strategies that created quarter over quarter growth, moving small book reseller account value from $500 to $750, adding $250K to the total account per quarter.• Served as a point of escalation for all client issues across the Partner Account Management team.

• Managed a team of Account Managers and served as the ReachLocal liaison with WSI’s Corporate Office, a Global Franchise brand, located in Toronto, Canada, the largest reseller of ReachLocal’s products and services.• Directly supported the big-book WSI franchisees by assisting them with opportunity identification, media planning, campaign performance analysis and platform issue resolution, which resulted in 17% year over year growth.• Designed, and executed projects focused on new training and sales contests that drove overall sales growth and improved sales retention of what was essentially a voluntary sales force.• Collected, measured, and tracked sales performance data to identify trends and delivered insights to our executive team as well as the Corporate Office of WSI. This program highlighted deficiencies in the way our products were positioned by WSI franchisees.

• Provided platform, product, and sales support to WSI. Designed, and implemented training materials and sales collateral specific to WSI’s brand.• Coordinated and tracked short-term projects aimed to drive quick increases in monthly sales volume.• Developed, launched, and supported WSI’s inclusion on ReachLocal’s international platforms while driving the adoption of their sales force resulting in the overall sales growth of the agency’s book resulting in year over year growth from $750K to $1.25M in recurring monthly revenue.• Provided campaign performance analysis.• Coordinated cross-functional communication to ensure rapid resolution to all identified campaign and client issues.• Provided platform education to the National, Partner, and Local sales teams.

•Administered customer satisfaction surveys for SouthTrust Bank and AmSouth Bank to help assess customer experience, analyzing and discovering areas of needed improvement.• Deployed surveys to determine the market share of Pentagon Federal Credit Union among the armed forces’ personnel, identifying the available market opportunity. • Conducted interviews related to the overall usage of BellSouth Yellow Pages, which assisted BellSouth’s salesforce in the sales of yellow page ads. • Created and implemented a call script that identified the decision maker of major US businesses to assist the CEO in identifying prospective clients.