- Guidance of the scrum team though the scrum framework and adaptation to change quickly. While also providing Scrum Support to the PO by prioritizing the backlog stories and eliminating dependencies.- Coaching the team in all Agile/ Scrum best practices, such as but not limited to the 3 artifacts of scrum; product backlog, sprint backlog, and product increment as well as the several scrum ceremonies: sprint planning, daily scrum, sprint review and the sprint retrospective.- Creating a… Show more - Guidance of the scrum team though the scrum framework and adaptation to change quickly. While also providing Scrum Support to the PO by prioritizing the backlog stories and eliminating dependencies.- Coaching the team in all Agile/ Scrum best practices, such as but not limited to the 3 artifacts of scrum; product backlog, sprint backlog, and product increment as well as the several scrum ceremonies: sprint planning, daily scrum, sprint review and the sprint retrospective.- Creating a healthy work culture of 2 teams; is done by implementing the team agreements, so every person in the scrum team feels that the hierarchy is close to none and freedom of speech is equal.- Increase team productivity from 19% to 28%. The scrum team achieved this by implementing techniques for distributed teams. In this case, they were found in a forming stage and grew to its Performing stage. Show less

- Support Specialist for its tier ll troubleshooting department; specializing in troubleshooting routers, backing up AD, and offering my consultation to the clients. Advancing for further conservation of the equipment and handling private information with 100% reliability in front of the client was a daily task.- Performed extensive detailed training for associates on new software or hardware, such as implementing firewalls or basic troubleshooting Windowsndows OS. Maintaining a log of… Show more - Support Specialist for its tier ll troubleshooting department; specializing in troubleshooting routers, backing up AD, and offering my consultation to the clients. Advancing for further conservation of the equipment and handling private information with 100% reliability in front of the client was a daily task.- Performed extensive detailed training for associates on new software or hardware, such as implementing firewalls or basic troubleshooting Windowsndows OS. Maintaining a log of problems so that service providers can report recurring problems to vendors for appropriate solutions.- Effectively identify problems as they occur and take appropriate steps to prevent future occurrences while always keeping a record of them. Show less

- Helpdesk/Tier l representative for AT&T. First resource related to email issues, software installations, and periodic check of the system itself; Closing from 20 to 30 tickets daily.- Responded to clients’ emails and provided end-to-end support NVC LogMeIn and TeamViewer.)- Understanding the root cause for all tier l issues regarding firewall configurations, passwords resets, and repair-related tickets.