• Conducted extensive research and interviewed various subject matter experts in order to identify industry trends and best practices in the areas of executive coaching, talent management, and leadership development. • Analyzed data, forecasted needs, helped deploy solutions, and assured the cleanliness and power of UKG’s data. • Developed and delivered PowerPoint presentations and executive summaries.• Provided recommendations to UKG’s senior leadership team and various key stakeholders.

• Collaborated with colleagues to substantially update and restructure an employee engagement survey. • Administered the survey to the employees in the municipality. • Collected, entered, and analyzed quantitative and qualitative data from the surveys in Microsoft Excel. • Presented the results and recommendations to the Village of Pinecrest leadership team.

• Utilized strong interpersonal and communication skills to provide excellent customer service to 100+ customers daily.• Resolved customer service complaints and answered customer inquiries. • Managed inventory for the store to ensure that products were available for customers. • Trained new partners and new supervisors on recipes, store policies, and cash handling duties while providing a safe environment for any questions and/or concerns. • Supervised a team of partners and enforced policies and standards to ensure excellent customer service while also maintaining a psychology safe environment.• Maintained ongoing knowledge of current sales, promotions, and store policies. • Performed cash management duties.