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 Created regional sales plans and quotas in alignment with business objectives. Reported on regional sales results. Forecasted quarterly and annual profits. Identified hiring needs, selected and trained new salespeople. Prepared and reviewed the annual budget for the area of responsibility. Analyzed regional market trends and discover new opportunities for growth. Addressed potential problems and suggest prompt solutions. Participated in decisions for expansion or acquisition. Suggested new services and innovative sales techniques to increase customer satisfaction. Worked closely with Account Executives to drive and increase production on a monthly basis. Provided training and coaching on an ongoing basis. Worked closely with the Operations team to have smooth and efficient turn times.

 Managed a team of 3 Underwriting Team Leaders and 40 Underwriters averaging 1300 closed mortgage loans per month. Monitored track and analyzed the effectiveness of loan officer partnerships to support course corrections and decision making. Tracked and assessed impact of large losses including making recommendations to modify underwriting guidelines/profile as needed. Conducted performance management duties including KPI analytics. Assisted with the development and communication plan for underwriter. Managed the execution of underwriting, portfolio analysis and account- base decision making in accordance with establish guidelines and processes. Reduced number of loan input errors per file with quality underwrites, in which are further approve by FNMA & FHLMC. Assessed adequacy of internal controls, documentation, backup/redundancy, and disaster recovery procedures intend to ensure continuing and secure operations.

 Developed and executed strategic initiatives that support profit, growth, retention and customer service objectives. Created, analyzed and interpreted data from various reports. Allocated underwriting authority for staff, establishing their ability to accept risks, determine pricing and coverage, and place reinsurance. Provided assistance in underwriting of difficult, complex products and resolves issues beyond the authority level of underwriting staff. Provided leadership, direction and management in the risk selection process beyond the capacity of underwriting staff. Managed their underwriting assignments for production, profitability and relationships with agents within that territory. Provided support to ensure accurate and timely servicing of accounts. Assessed agency performance and recommends the appointment or cancellation of agents within the territory. Determined and led delivery of training and development based on individual and unit needs – Coaches, develops and provides feedback to associates. Responsible for pipeline management to meet company goals of turn time and closings.

Movement Mortgage was named one of the fastest growing mortgage companies in 2016. We organize our employees into small Communities to better support our Sales team in the field. This focused approach helps us meet our 6-7-1 goal for processing loans.

 Developed and enhanced underwriting and risk management philosophies and controls in line with Company and market conditions. Pursued Business Development opportunities by gathering information derived from internal and external marketing, underwriting, partner agents and general market feedback to focus and execute new company growth initiatives. Maintained complete knowledge of rules, rates and forms for various products to ensure compliance in each account and keep Legal Department abreast of filing changes and priorities. Insured that all Company and Department processes are in compliance with regulations and Company specific strategies to ensure accuracy and fairness. Responsible for the implementation and execution of operational plans to be certain strategic plans and corporate objective are met. Responsible for high-level administrative functions within the department which include performance evaluations of management staff, anticipation of staffing needs, design and implement training programs for strategic growth. Provided reporting and guidance to executive management on production. Cooperated with all claims, committee and audit requests as necessary. Provided high-level expertise and guidance in technical matters.

 Managed inbound and outbound customer calls to effectively sell mortgages and other products. Maintained strong relationship with builders and real estate persons for business development. Maintained and managed customer and their mortgage information accurately. Developed relationship with Attorneys, banks, real estate agents, etc. to help promoting bank mortgages for clients. Educated customers about available loan products, WFHM programs, rates, policies, underwriting requirements, and loan procedures. Collected and analyzed financial and credit information from customer in order to determine suitable loan program. Reviewed customer application and quote the mortgage rate and points. Provided post-sale customer service and interaction for any queries/issues/concerns. Maintained strong relationship with clients to develop new business opportunities and sales growth.

 Maintained solid working relationships with customers by ensuring that their needs are met and resolving complaints in a timely manner. Continually met and exceeded sales targets by persuading customers within an assigned territory to purchase company products and services. Analyzed sales and marketed data to determine the most effective sales and marketing techniques. Developed innovative sales strategies to increase sales within an assigned territory. Conducted surveys to better understand customer needs. Attended trade shows to promote company products and services. Ensured that brand awareness within an assigned territory meets company expectations. Monitored competitors’ sales activity within an assigned territory.  Developed relationships with high level corporate officers and Executive Chefs.

 Provided support for clients by learning about and satisfying their needs. Followed up with prospects several times throughout the sales cycle to ensure needs are being met. Presented and demonstrated the value of products and services to prospective buyers. Developed sales strategies and setting quotas. Maintained a database of contact information. Built long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. Provided professional after-sales support to maximize customer loyalty. Remained in regular contact with your clients to understand and meet their needs. Responded to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation. Responsible for generating new business thru cold calling. Researched customers needs and provided products to meet those needs. Developed Long Island territory from zero to $18,000.00 in weekly gross sales.

 Created detailed business plans to facilitate the attainment of goals and quotas. Managed the entire sales cycle from finding a client to securing a deal. Presented products to prospective clients. Provided professional after-sales support to enhance the customers’ dedication. Remained in frequent contact with the clients in your responsibility to understand their needs. Responded to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation. Negotiated agreements and keep records of sales and data. Obtained mortgage originations from mortgage brokers and other third-party providers.

 Managed, trained, and provided overall guidance to the sales team of an assigned territory. Monitored the performance of the sales team and motivating members to meet or exceed sales targets. Collected customer feedback and providing updates to senior management. Travelled to potential and existing customers within an assigned sales area to present company offerings and build brand awareness. Utilized outbound telephone calls, email communications, and face-to-face meetings with customers to close sales. Developed and sustained long-term relationships with customers.